Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Abrar Syed

Moncton

Summary

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An IT Professional with over 10+ years of experience handling On-site Installation and Maintenance, Project Management, Application Support,End User Support.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

I own incorporation registered in the Province of New Brunswick name of my incorporation is ABS POS SOLUTIONS INC. Active since 2018. We have multiple contracts registered under our company which we have been successfully handling for multiple years.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT FIELD ENGINEER

SERVICE PARTNERS FOR CTIAI
08.2022 - Current
  • Authorized service partner for CTIAI INC
  • IT service industry based in Canada and United States
  • Provide onsite Point of Sale and IT technical services to gas stations namely Circle K owned by Couche-Tard
  • Manages a team of 2 technicians provides training when there are any technical changes and provide technical support and assistance
  • Resolving Software, Hardware, and Network related issues
  • Troubleshoot or replace Handheld Scanners, Thermal Printers, and cables
  • Troubleshoot EPC Configuration (Electronic Payment Controller)
  • Replace when required configure and test connectivity
  • Troubleshoot NCR Panther Fuel Controller which controls fuel pumps
  • Test network connectivity by coordinating with Circle K Network Operational Center Team and replace and setup if required
  • Replace NCR cash registers to image and configure POS register
  • Image Site controllers and configuration.
  • Installing Lift CPU’s functionality of Lift CPU is to show promotional products
  • Configuring Lift CPU on static IP performs heartbeat validation by contacting Circle K command center
  • Troubleshoot or replace Cisco and Aruba switches
  • Replace customer and cashier screens.

IT FIELD SERVICE MANAGER

ABS POS SOLUTIONS INC, MONERIS SERVICE PARTNER
06.2018 - Current
  • Authorized service partner for Moneris Solutions payment processing industry based in Canada and United States
  • Ranked busiest service partner and best performer in Atlantic Canada region
  • Manages team of 6 technicians assigning jobs and monitoring work being performed to ensure all calls are meeting SLA’s
  • Provide technical field services performing service calls, project handling, and installations
  • Performing service calls setting up and troubleshooting integrated devices with various Point Of Sale Systems such as NCR, Lightspeed, Shopify, Touchbistro, Epos, and many more
  • Guided technicians for Circle-K stores Couche-Tard banner countrywide project, store rollout installation, and setup of Lift servers integrated with Radiant Point of Sale system right from testing to production environment
  • Successfully completed numerous software upgrade projects for various clients
  • Upgraded more than 500 Ingenico pinpads for Mcdonald’s restaurants to cloud-based application built by Moneris Solutions
  • Store setup, store move, setting up entire store installing hardware such as cash registers, flatbed and handheld scanners, IT panel, Cisco switches, WAP, Multi-Function Printers, Stingray players, Safe Vault, Self Checkout stations
  • Perform various technical tests with Vendor Company IT team on bridge call to ensure proper functioning of equipment and hardware
  • Managed one or more programs such as Monday.com and QuickBase that encompass multiple projects with separate yet interdependent deliverables, timelines, and objectives
  • Provide routine training for any changes in the process and technical work, and update technical documents.

TECHNICAL SUPPORT LEVEL 3

MONERIS SOLUTIONS INC
02.2016 - 01.2018
  • Provided B2B technical support to Moneris Customers
  • Delivered coaching and training to Moneris Tech agents Level 1&2
  • Facilitated new clients set up POS devices – such as standalone devices, integrated pin pads, mPOS for iOS and Android users, and online payment gateway setup and activation
  • Identifying and resolving hardware, application, and network related issues; providing remote support
  • Creating deployment orders, initiates service calls
  • Runs short and long trace to see initialization activity for devices using dial-up connection
  • Assisted merchants with online enrollment for Moneris Merchant Direct Tool, allowing them access to monthly reports and statements
  • Assisted with online store activation for Moneris PAYD account users, helping them with application configuration and providing instructions on how to use PAYD online store
  • Added inputs and solutions on Moneris Service & Recovery forum, which is used as knowledge-based articles for other employees
  • Provided technical support to third-party help desks and vendor technicians of McDonald’s, Dollarama, Costco, Canadian Tire, and Wendy’s.

IT EXECUTIVE SUPPORT SITE

Shell Canada
06.2014 - 09.2015
  • SITE LEAD CERTIFIED ENGINEER BY HP ON SHELL ACCOUNT
  • Provided on-site IT support to executive and critical users of Shell Canada
  • Managed team of 3 employees providing process and technical training
  • Responded to incident reports, queries, and issues using functional mailbox, phone calls, and MOC
  • Performed IMACS for onboarding of new employees
  • Imaged over 250 laptops; installed Win7/Windows Vista/Windows XP/Windows 8 using HP image file, updating software center and ensured all required programs were present and installed
  • Maintained laptop inventory, monitoring each laptop for asset refresh using CAR tool
  • Performed regular PC health checks; troubleshooting software/hardware, network, and VPN-related issues
  • Configured and troubleshoot number of applications used in Shell environment at admin level such as Secure Email Encryption on Blackberry devices, Mobile Connect with Air Watch MDM for encrypted emails on mobile devices, Secure Content Locker with Air Watch on PC & iOS devices; Remote Access AT&T client for VPN; Secure Desktop for Removable Media Encryption on the corporate machine and external devices; and set up Axalto smart cards, providing access to users across different areas and requirement
  • Work Experience (Cont.)

IT HELP DESK

Tolko Industries
05.2013 - 05.2014
  • Provided Tier 1&2 support to all end users of Tolko Industries, including 18 division across Western Canada
  • Responded to user incident tickets using Microsoft SCSM; provided remote support for remote users across different divisions using remote assistance tools
  • Performed analysis in service desk procedures to identify trends and improvement opportunities
  • Resolved network issues relating to network security, network login, file access, printing, email, software configuration, connectivity and data recovery, backups, VPN, and anti-virus software
  • Assisted with installation and maintenance of in-house hardware and software
  • Managed Microsoft Active Directory to create and manage OUs, groups, computers, user accounts, and email distribution groups for over 5,000 users
  • Worked on a wide range of applications such as Microsoft SCCM for deploying apps and software, Veeam Backup and replication for data and file backup on file servers, SCSM for ticketing system, WinDirStat for analyzing disk usage, IBM AS400 Avantis for tracking stock inventory and work orders, and Net Support Manager for remote control
  • Awards & recognitions
  • Consequently ranked as No.1 service partner for Moneris Solutions in the entire Atlantic region of Canada
  • Received personal note from Richard Antosik, Director of Customer Experience at Moneris Solutions, thanking for dedication and support in providing the utmost quality customer support
  • Nominated as a skilled worker by the provincial government of Canada
  • Received Certificate of Excellence from Jay Crotts, Executive VP and CIO at Royal Dutch Shell, for providing outstanding onsite IT support year 2014 & 2015 project experience

NETWORK DESIGN AND HARDWARE IMPLEMENTATION LEAD

Millennium Corporation – Jacobs Tire & Rubber
01.2013 - 02.2013
  • Assisted with the design and implementation of a network for a corporate office of 45 employees
  • Installed, tested, and maintained servers, routers, and switches; documented network topology and worked efficiently as a key part of the network implementation team

Phoenix Project, Global IT
10.2012 - 12.2012
  • Managed a team of 45 employees, ensuring global IT policies and procedures were followed at all times
  • Completed the refurbishment of desktop computers for local charities and non-profitable organizations

Education

INFORMATION TECHNOLOGY & WEB DESIGN - Information Technology

Lambton College
2014

BACHELOR OF TECHNOLOGY - MECHANICAL ENGINEERING

Jawaharlal Nehru Technological University
2011

Skills

  • Onsite Field Services, Point Of Sale, Cisco Networking, Windows Server, Microsoft Active Directory, Microsoft Office 365, High-Level Conferencing support such as Cisco Telepresence, Cisco Video Conferencing, AT&T Webcast, Android, iOS, PostgreSQL, Salesforce, AWS
  • Project Management, Leadership skills, Time management, Teamwork, Interpersonal skills, Decision making, and Problem-solving

Accomplishments

    Successfully completed major projects for clients like Mcdonalds, Dollarama, Circle K Couchetard, ANBL New Brunswick.


    Planned and executed project in timely manner. Handled team of 3 technicians and worked in a team.


    Completed multiple sites in a day apart from handling regular work orders for other clients.


    Received bonus for providing outstanding services and for completing tasks within the given timeframe.

Certification

Microsoft MCSA

CompTIA Project+

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Urdu
Advanced (C1)

Timeline

IT FIELD ENGINEER

SERVICE PARTNERS FOR CTIAI
08.2022 - Current

IT FIELD SERVICE MANAGER

ABS POS SOLUTIONS INC, MONERIS SERVICE PARTNER
06.2018 - Current

TECHNICAL SUPPORT LEVEL 3

MONERIS SOLUTIONS INC
02.2016 - 01.2018

IT EXECUTIVE SUPPORT SITE

Shell Canada
06.2014 - 09.2015

IT HELP DESK

Tolko Industries
05.2013 - 05.2014

NETWORK DESIGN AND HARDWARE IMPLEMENTATION LEAD

Millennium Corporation – Jacobs Tire & Rubber
01.2013 - 02.2013

Phoenix Project, Global IT
10.2012 - 12.2012

INFORMATION TECHNOLOGY & WEB DESIGN - Information Technology

Lambton College

BACHELOR OF TECHNOLOGY - MECHANICAL ENGINEERING

Jawaharlal Nehru Technological University

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