Abu Zishan
Chief Concierge
Muzaffarpur
Summary
Dynamic hospitality professional with extensive experience at The Oberoi Madina Hotel, excelling in guest relations and hotel operations. Proven track record in optimizing luggage handling processes, enhancing guest satisfaction, and training staff to uphold service excellence. Dependable and results-driven, skilled in property management systems and fostering teamwork.
Overview
16
16
years of professional experience
Work History
Bell Captain
The Oberoi Madina Hotel
03.2025 - 12.2025
- Supervised daily operations of bell staff, ensuring exemplary guest service and adherence to hotel standards.
- Coordinated luggage handling for guests, optimizing workflow and enhancing arrival and departure experiences.
- Trained new bell staff on service protocols, fostering a culture of excellence and teamwork within the department.
- Implemented efficient systems for tracking guest requests, improving response times and overall satisfaction rates.
- Monitored inventory of supplies for bell services, ensuring availability of essential items for guest convenience.
Bell Attendant
The Oberoi Madina Hotel
03.2010 - 03.2025
- Coordinated luggage assistance for guests, ensuring timely and courteous service to enhance guest satisfaction.
- Coordinated transportation arrangements for guests, facilitating smooth arrivals and departures.
- Resolved guest inquiries and complaints professionally, improving overall guest experience and satisfaction.
- Provided detailed information about hotel amenities and services to enhance guest experience.
- Maintained cleanliness and organization of lobby areas, contributing to a welcoming environment for guests.
- Collaborated with front desk staff to streamline check-in and check-out processes.
Education
High School Diploma -
LS College Bihar University
Muzaffarpur Skills
Hotel management
Baggage handling
Luggage logistics
Guest relations
Property management systems
Dependability
Award
I got best employee of the year & front of the house in year 2016
I got 10year complete awarad in year 2010
I got best employee of the year in 2024
Timeline
Bell Captain
The Oberoi Madina Hotel
03.2025 - 12.2025
Bell Attendant
The Oberoi Madina Hotel
03.2010 - 03.2025
High School Diploma -
LS College Bihar University