ABUBAKAR SHAIKH

Healthians

11.2018 - Current

Managed and coordinated phlebotomy home visits for patients
Optimized routes to ensure timely sample collection and delivery
Supervised and trained phlebotomists on safety protocols and customer service
Coordinated with logistics teams to ensure sample transportation
Maintained accurate records and reports
Successfully managed 2500+ home visits per month with 99% on-time delivery
Improved route efficiency by 25% through optimization
Enhanced customer satisfaction ratings by 30% through effective communication
Continuously monitored industry trends to inform adjustments in route strategies or operational improvements as needed.
Developed strong relationships with clients, ensuring consistent communication and timely deliveries.
Worked with functional groups to resolve employee relations and labor relations issues.
Conducted regular performance evaluations of drivers to provide constructive feedback and identify areas for improvement.
Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
Collaborated with sales teams to identify opportunities for business growth within existing customer base or potential new clients.
Visited customers and customer sites to evaluate and resolve safety issues.
Promoted brand at industry events and through ongoing networking efforts.