Abubakkar Siddique
General Administration - Asst Manager
Chennai
Summary
Dedicated Assistant Manager with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Administrative - Asst Manager
Sumeet Urban Services Chennai V Pvt Ltd
Chennai
08.2020 - Current
- Successfully managed support services for a workforce of approximately 12,000 employees, ensuring a conducive work environment.
- Streamlined the process of arranging ID cards and mobile numbers for new employees, contributing to efficient onboarding procedures.
- Implemented a monthly tracking system for rent and electricity bill payments, ensuring timely and accurate financial transactions.
- Orchestrated comprehensive building maintenance, maintaining AMC reports for crucial systems such as AC, DG, and lifts.
- Monitored and enforced a stringent floor cleaning regimen, contributing to a consistently hygienic workplace.
- Maintained meticulous stock lists for pantries, housekeeping supplies, and stationery, ensuring timely fulfillment of requirements without delays
- Coordinated hotel room arrangements for VIPs, guests, and employees, demonstrating a commitment to providing a comfortable stay.
- Managed logistics for cabs, late-night dinners, and meetings, ensuring smooth operations and timely arrangements.
- Addressed and resolved complaints related to chairs and tables promptly, overseeing repairs and maintenance as needed.
Business Development Manager
Regear Assoicates LLP
Chennai
01.2017 - 08.2020
- Specialized in the sales of motorcycle riding gears and accessories, consistently achieving and surpassing monthly sales targets.
- Developed and executed detailed to-do lists for daily, weekly, and monthly sales activities, optimizing organizational efficiency.
- Ensured punctual store openings and closings, maintaining a high level of operational discipline.
- Implemented digital marketing strategies across platforms such as Facebook, WhatsApp, Instagram, YouTube, tele-calling, and messages, resulting in a significant increase in followers.
- Proactively engaged with existing customers, keeping them informed about new product updates and promotions, fostering long-term relationships.
- Conducted comprehensive training sessions for the sales team, enhancing their product knowledge and sales techniques to drive increased revenue.
- Successfully increased sales, consistently meeting and exceeding monthly targets through strategic planning and effective team management.
- Established and adhered to daily, weekly, and monthly activity plans to maintain a structured and proactive approach to business operations.
- Compiled and submitted monthly achievement reports to the management, providing insights into sales performance and areas for improvement.
- Efficiently maintained existing stock levels and initiated timely orders for new stock based on market demands and product requirements.
- Cultivated and maintained relationships with existing vendors, while actively seeking new vendors to ensure the best market prices for products.
Airtel Retail - Team Lead
Genius Consultancy Limited
Chennai
01.2015 - 01.2017
- Led and managed a team of approximately 10 people in the store, fostering a collaborative and high-performing work environment.
- Conducted daily morning briefings, addressing pending tasks from the previous day and providing updates for the new day, ensuring a smooth transition between shifts.
- Welcomed customers with a friendly demeanor, creating a positive atmosphere within the store. Handled customer inquiries and concerns with politeness and professionalism.
- Welcomed customers with a friendly demeanor, creating a positive atmosphere within the store. Handled customer inquiries and concerns with politeness and professionalism.
- Implemented training programs to equip the team with the necessary skills to deliver outstanding customer service, ultimately driving increased sales.
- Established and communicated daily targets to the team, aligning them with monthly sales objectives to drive overall store performance.
- Maintained and updated the customer database, ensuring that customers were informed about new products and promotions, fostering a sense of loyalty.
- Effectively resolved billing, network, and other disputes, demonstrating a commitment to customer satisfaction and conflict resolution.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Care Executive
Hinduja Global Solution
Chennai
02.2012 - 04.2014
- Managed a high volume of inbound calls on a daily basis, providing prompt and efficient customer service.
- Verified customer KYC information before sharing any sensitive details about their accounts, ensuring data security and compliance.
- Effectively understood customer queries and provided accurate solutions using Standard Operating Procedures (SOPs), enhancing overall customer satisfaction.
- Addressed customer complaints promptly, escalating issues to relevant departments for immediate solutions and ensuring a positive customer experience.
- Demonstrated efficiency in handling complaints by resolving issues within the same call, minimizing customer inconvenience.
- Focused on making customers happy by delivering exceptional service, aiming for the best possible ratings and feedback.
- Explained details of new plans to customers and facilitated the activation process, ensuring they were well-informed and satisfied with their choices.
- Successfully retained customers who intended to cancel services by addressing concerns and activating suitable plans, reducing the likelihood of billing disputes.
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
Education
Bachelor of Science - Physics
The New College
Chennai 06.2009 - 05.2012
12th - Science Education
St Thomas Hr Sec School
Chennai 05.2007 - 05.2009
10th -
St Thomas Hr Sec School
Chennai 06.2006 - 04.2007
Skills
Facility Management
Timeline
Administrative - Asst Manager
Sumeet Urban Services Chennai V Pvt Ltd
08.2020 - Current
Business Development Manager
Regear Assoicates LLP
01.2017 - 08.2020
Airtel Retail - Team Lead
Genius Consultancy Limited
01.2015 - 01.2017
Customer Care Executive
Hinduja Global Solution
02.2012 - 04.2014
Bachelor of Science - Physics
The New College
06.2009 - 05.2012
12th - Science Education
St Thomas Hr Sec School
05.2007 - 05.2009
10th -
St Thomas Hr Sec School
06.2006 - 04.2007
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