Hi, I’m
Abu Talib Mahdi
Senior Travel Consultant
LUCKNOW
Summary
Passionate Travel Consultant with 09 years of experience and countless dedicated, happy clients. Excellent customer and personal service skills combined with outstanding negotiation and salesmanship. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
years of professional experience
3
Languages
2
years of post-secondary education
Work History
Cruxton Travel
Senior Travel Consultant
01.2017 - Current
Job overview
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Handled sensitive personal data with discretion.
- Used [Software] to create and update client electronic records.
- Organized trips for individual, family and business travelers.
- Maintained and updated corporate traveler profiles with current information.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Updated and maintained customer databases to increase customer retention.
- Conducted market research to investigate potential new travel destinations.
- Collaborated with colleagues to create and promote special travel packages.
- Generated reports on travel trends and customer feedback to inform business goals.
Planit Travglobal (GSA Flydubai)
Ticketing & Reservation Officer
11.2014 - 12.2016
Job overview
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Maintained awareness of types of rooms available in different resort locations.
- Checked in average of [Number] passengers per flight.
- Provided customers with information about availability and pricing.
- Generated and reported performance metrics to management to inform decision-making.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Produced and shared customer service reports to support management decision-making.
Education
ITMNavi Mumbai
MBA from Financial Market
05.2011 - 06.2013
Skills
Travel Planning
Reservations Booking
Client Records
Active Listening
Customer Service
Tour Package Sales
Relationship Building
Travel Research
International and Domestic Travel
Customized Travel Package
Customer Inquiry and Response
Reservation Software
Marketing
Relationship Management
Timeline
Senior Travel Consultant
Cruxton Travel
01.2017 - Current
Ticketing & Reservation Officer
Planit Travglobal (GSA Flydubai)
11.2014 - 12.2016
ITM
MBA from Financial Market
05.2011 - 06.2013