Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Aby Jose

Bengaluru

Summary

Experienced IT professional specializing in IT Software services and Mule Integration Testing/ Production Support. Skilled Site Reliability Engineer with expertise in Jitterbit and Mule Integration, Unix/ Network Operating Systems, AWS/Azure Cloud Monitoring, and Unix platform System Administration. Proven track record of software debug/support, collaborating with team members on implementation and upgradation plans. Highly organized, self-motivated, and customer-oriented with strong computer proficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Engineer – Site Reliability Engineering

First Advantage
09.2021 - Current
  • MuleSoft Integration Consultant handling QA Testing and Support of various ATS integrations including Workday, Bullhorn, iCIMS, Success Factors, UKG ( Ultipro) , Oracle Cloud Recruiting, Smart Recruiters, TalentReef
  • Administer REST API integration on Azure Cloud, support, troubleshooting and testing
  • Hands on experience in Production/Staging/QA environments Integration Testing of ATSs including Workday, iCIMS, Bullhorn, Oracle Recruiting Cloud, Taleo Based Edition, Oracle Cloud Recruiting, Smart Recruiters, TalentReef, UKG etc
  • Report Bugs/Defects to the Development team
  • Take part in DSM calls
  • Manage Mule, Rabbit MQ, Mongo DB Servers and Services
  • AppDynamics Monitoring and Setup
  • Azure Cloud, Ops Manager Monitoring Setup
  • Deployments in Rancher
  • Deployment of projects on Jitterbit and Mule servers
  • Manage docker services through Rancher
  • Onboarding customers on File based integrations
  • Identify bugs in applications and closely work with development team for fix
  • Error Budgeting
  • Fine tune alert and optimize system performance
  • Assist Incident Management and NOC in case of Application Outages
  • Contribute to process refinement where opportunities exist through collaboration, contribution, and knowledge-sharing
  • Analytics for reporting as required by the organization.

Cloud Engineer

Harman Connected Services Corp India Private Ltd
02.2021 - 08.2021
  • VMWare Host Provisioning and Decommissioning
  • Manage Tenant Appliance through Service Provider
  • Image Deployment
  • Create Disk Groups
  • TA and UAG maintenance Reboots
  • Tenant Upgrades.

Lead - Production Support

Harman Connected Services Corp India Private Ltd
08.2014 - 01.2021
  • Identify bugs in applications, closely work with development team for fix
  • Coordinate with customers on ATS integration requirements and setup
  • Mongo DB Administration, insert/update the collections and client configurations
  • Onboarding customers on File based integrations on Jitterbit and MuleSoft
  • Respond to application issues flagged as failures
  • Troubleshoot issues on production applications specifically MuleSoft and Jitterbit integration
  • Prepare/execute queries on production db's based on the requirement
  • Monitor/manage CRON Jobs on Unix servers
  • Coordinate with the stake holders and take part in change management calls for any new project deployments
  • Monitor the Mule/Jitterbit application server health and restart the services when required
  • Monitoring and alerts, problem, diagnosis, replication, troubleshooting, and resolution processes in support of FADV’s custom developed applications
  • Solve critical production problems well within SLA
  • Perform the health check of various servers/applications post release
  • Establishing cross-training initiatives within the team to provide enhanced support capability
  • Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes
  • Using technical and application knowledge to diagnose and troubleshoot production issues, including but not limited to, problems with the application, data, server environment, or web environment
  • Participates in needs assessments, requirements gathering, product evaluations, implementation services, application maintenance and upkeep, version upgrades, and decommissioning of old applications, as needed
  • Manage maintenance activities
  • Involved in project deployments
  • Train new joiners on the application/activities.

Lead - IT Services

First Advantage
06.2010 - 07.2014
  • Lead member of the IT Services team involved in proactively managing the FADV software application environment
  • Analyzes, develops, and documents fixes to data (e.g., files, structures, database objects) that may be required to solve an application support issue
  • Assist in identifying improvements to the support processes and operations
  • Monitor’s production application servers, web and database servers, production applications running on remote servers and critical transaction machines
  • Monitor system and server performances/service/network traffic using monitoring tools and follow the escalation procedure
  • Application password resets/updates for vendor sites and on UNIX servers co coordinating with the Development and support teams
  • Pro-Active monitoring & reporting of event logs to respective application team
  • Coordinate with Information Security Team for RSA Security and Encryption of data
  • Troubleshooting issues related to corporate applications (Chief, Advantage Direct) and prepare/execute scripts based on the identified issues.

Tech Ops Analyst

J.P. Morgan Private Bank
05.2007 - 06.2010
  • Provided Application Support for the Investment Bank applications including Mainframe, AS400, PCOMM applications
  • Administration of Mainframe, AS400 Midrange and Unix applications
  • First point of contact for all technology related incidents, as well as regional hub for global escalations
  • Troubleshooting of various client applications like CITRIX, Mainframe, Midrange (AS400, PCOMM Sessions) and other applications
  • Coordination with Asia Pac, EMEA and US engineers for escalating and resolving various applications related problems
  • Novell and Citrix Applications issue
  • Manual creation and maintenance of business service views using the Peregrine Service Center
  • Critical Service Analyst for escalated issues
  • Active Directory administration and Email Services.

Education

Bachelor of Technology - BTech, Computer Science -

Mar Baselios Christian College of Engineering and Technology, Peermade
05.2006

Skills

  • Amazon EC2
  • Docker
  • Cloud Applications
  • Application Support
  • Integration Support
  • REST APIs
  • Mongo DB
  • MuleSoft ESB
  • Unix
  • Jitterbit
  • XML
  • JSON
  • App Dynamics
  • Azure Cloud/Rigor Monitoring
  • Oracle SQL
  • Shell Scripting

Websites

Certification

  • Red Hat Certified Engineer (RHCE), Red Hat, 170-235-162
  • Red Hat Certified System Administrator (RHCSA), Red Hat, 170-235-162

Timeline

Senior Engineer – Site Reliability Engineering

First Advantage
09.2021 - Current

Cloud Engineer

Harman Connected Services Corp India Private Ltd
02.2021 - 08.2021

Lead - Production Support

Harman Connected Services Corp India Private Ltd
08.2014 - 01.2021

Lead - IT Services

First Advantage
06.2010 - 07.2014

Tech Ops Analyst

J.P. Morgan Private Bank
05.2007 - 06.2010

Bachelor of Technology - BTech, Computer Science -

Mar Baselios Christian College of Engineering and Technology, Peermade

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