AC. ADARSH
Hyderabad,Telangana
Summary
Detail-oriented Case Management and Customer Operations professional with 2+ years of
experience managing high-volume cases, coordinating with cross-functional stakeholders, and
ensuring SLA compliance. Experienced in handling confidential documentation, resolving complex
partner and customer issues, and improving operational workflows. Strong proficiency in MS Excel,
Word, and Outlook with a customer-focused and ownership-driven approach.
Overview
2
2
year of professional experience
Work History
International Customer Service Agent
Sutherland
05.2024 - 03.2025
- Answered customer inquiries through phone, email and chat.
- Provided support to customers in different countries with various cultural backgrounds.
- Resolved customer complaints promptly and efficiently.
- Ensured compliance with local laws for international transactions.
- Performed daily administrative tasks such as updating databases, creating spreadsheets and preparing reports.
- Working For Project Department of Managed Health Care (DMHC)
Business Process Executive
COPART INDIA PRIVATE LIMITED
03.2025 - 10.2025
- Handled inbound and outbound calls with auto body shops, tow yards, and insurance partners to ensure timely vehicle release and recovery for Copart auctions.
- Coordinated with insurance companies such as GEICO and others to verify claim details and expedite payment checks and vehicle release processes.
- Maintained effective communication with customers, shops, and insurance adjusters, ensuring clarity and quick issue resolution.
- Monitored and updated the Call for Release (CFR) process in internal systems to track vehicle status and release documentation accurately.
- Assisted in reducing turnaround time for vehicle releases by maintaining proactive follow-ups and professional communication.
- Ensured adherence to process SLAs, compliance standards, and quality benchmarks in every customer interaction.
- Collaborated with cross-functional teams to streamline CFR workflows and improve operational efficiency.
- Recognized for strong problem-solving skills, multitasking ability, and maintaining high customer satisfaction scores under tight deadlines.
- Working FOR Process CALL FOR RELEASE (CFR)
Education
BTECH - C.S.E
Sree Dattha Institute of Engineering and Science
01.2023
Intermediate - M.P.C
St. Mary's Junior College
01.2018
S.S.C - undefined
Sujatha High School
01.2016
Skills
- Windows XP
- Windows 7
- Windows 8
- Windows 10
- MS-Office
- HTM
- Excel
- C
- C
- Java
- Python
- HTML
- CSS
- DJANGO
- JAVASCRIPT
- Teamwork
- Dedication
- Time management
- Work ethic
- Self-improvement
- Communication
- Leadership
Accomplishments
- Won 'A' Certificate in N.C.C - 2016
- Microsoft Office Certification
- Successfully Completed Internship In 'Web Technologies'
Languages
Telugu
Hindi
English
Timeline
Business Process Executive
COPART INDIA PRIVATE LIMITED
03.2025 - 10.2025
International Customer Service Agent
Sutherland
05.2024 - 03.2025
BTECH - C.S.E
Sree Dattha Institute of Engineering and Science
Intermediate - M.P.C
St. Mary's Junior College
S.S.C - undefined
Sujatha High School