Ravi Bhattacharya
Noida
Summary
Experienced accounts receivable specialist with over 10 years of expertise in efficiently managing end-to-end customer and third-party vendor setups and billing processes. Delivers high-quality results in a fast-paced environment. Comprehensive background working with enterprise software and network solutions, as well as within the IT industry, a multinational bank, and the FMCG business sector.
Overview
13
13
years of professional experience
Work History
Senior Ops Specialist (TL)
Ultimate Kronos Group
07.2022 - Current
- Coordinate all activities related to partner scope statements, practice management, and project owners, signing off on scope statements, and obtaining partner signatures
- Work with Project Ops Specialists, IT, and Resource Managers as applicable to complete third-party resource assignments to the projects and task setup in OpenAir and Salesforce
- Partner Bidding Process on signed deal from customer to assign the resource to complete customer implementation via statement of work.
- Provide SaaS access to customer environment to partner resources
- Work with Resource Managers/Analysts, partner contacts, and project owners on staff augmentation requests and assignments, including soliciting scope statement requests from project owners, creating scope statements, and communicating with vendors regarding scope statement questions and revisions
- Submit requests for partner resources to have access to internal systems
- Communicate with vendors to collect information and submit requests to the internal help desk
- Request Purchase Requisition and track purchase orders associated with partner engagements
- Process third-party invoices to reconcile hours against the PSA system, notate time entries approved for payment, and forward invoice approvals to the Accounts Payable department
- Use internal systems to collect and analyze relevant data on partner engagements and time records
- Interpret sales orders and statements of work to discern products sold, project roles, hours, and delivery model
- Perform system updates and produce reports as required
- Identify and escalate any unresolved or unusual problems identified
- Communicate progress and results to shareholders frequently and obtain buy-in and feedback as part of a robust internal communication strategy.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Assistant Manager
Johnson Controls
03.2022 - 07.2022
- Responsible for security order validation through contracts and setup in SAP Fiori
- Setting up multiple type of contracts including TNM, Fixed, Adjusted Monthly, Milestone based & Unit based billing
- Ensure timely and accurate information to biller for proforma creation each month and timely billing to customer
- Worked closely with different teams like resource mgmt., revenue team, finance to ensure correct forecasting is done in SAP
- Resources Management including time admin from SAP Backend, Resources addition and deactivation in SAP
- Coordinating with delivery team on the project wbs structure part if need to align per different requirement i.e., onshore, offshore, shared services
- Cost Model forecasting provided by delivery team if contract value is more than 500k
- Expense and revenue needs to be updated in SAP for revenue team
- Checking PO requirement of resources
- If resource is contractor, then we coordinate with VMO team to get the PO linked with WBS for resources time management
- Preparation of dashboard reports from BI Power tools if required by Management.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Business Operations Analyst (SME)
NTT Data Services
08.2019 - 03.2022
- Responsible for project setups & billing in SAP and handling end to end services including group of accounts ($100-$200m portfolio)
- Analyzing Statement of work, MSA, service contracts billing method and calculation of TCV and setting up of billing schedule, resource etc
- In SAP Fiori
- Responsible for Time/Expense verification activity on weekly basis
- Ensure timely and accurate customer billing including ARC/RRC file preparation
- To ensure that there is no invoice that is kept on HOLD without proper reasoning
- To ensure updating all the trackers those are required to be maintained i.e., WIP & Billing PO tracker
- Works with CMS Excellence team to provide feedback, identifying training needs and perform root cause analysis for issues
- Conducted UAT and securing Sign Offs for new requirements under supervision of team/Lead
- Worked closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
- Taking new joiner training and explaining the whole process of end-to-end services
- Time Admin activity from SAP backend.
- Optimized resource allocation for increased productivity by conducting thorough data analysis.
- Collaborated with various departments to streamline workflows and optimize resource utilization.
Sr. Finance Executive
SymSafe Systems Pvt. Ltd (Information Technology)
04.2019 - 07.2019
- Generated sales invoice processing of over 300 customer profiles across 20 business units for finished goods, electronics item, and FMCG product as well as manual order on email
- Coordinate with logistics department to ship orders and sending out delivery docket and sales invoices through email before 16:30 on daily basis
- Ensure that all invoices are accurately and timely processed into Navision
- Monitoring the performance of junior reporting staff
- Processing and generating reminder letters to customer on email for overdue payments
- Responsible for posting payments, reconciling payments and application of payments posted to customer accounts once remittance received on email
- Checking of accounts receivable aging reports and resolve past due issues.
Senior Finance Executive
Smart Step Technical Works (FMCG & Hospitality)
06.2016 - 01.2019
- Prepare all payment vouchers as per procedures and batch together for processing into accounting system (Tally ERP & QuickBooks)
- Assist operational and financial audits with Auditors to assure financial statements are fairly presented to the Management
- Ensure that all invoices and bank transactions are accurately and timely processed into the accounting system
- Get bank statements monthly with which to do bank reconciliations
- Processing and generating reminder letters to debtors and vendors on monthly basis
- Have manager sign off bank reconciliation and file correctly
- Sales ledger - ensure invoices are raised / posted accurately and in a timely manner
- Where any discrepancies or issues arise with sales and purchase invoices, raise this with the Operation Manager in order that a timely resolution can be identified
- Responsibility of checking petty cash including maintenance of petty cash records, and completion of cash reconciliation at each month end
- Efficiently responded to internal and external customer requests via phone and email.
Senior Analyst
Barclays Shared Services (Investment Banking)
08.2013 - 10.2015
- Complete security charges, using the computer-based support tool (Siebel) which involves vetting, checking, charging, discharging and perfecting standard and complex security
- Posting of loan invoices by checking the document delivered by onshore team
- It includes End to End process from Booking of loan till its Disbursement & repayment on financial system
- Complete end to end documentation, processing of loan & security, drawdown of loan, servicing of the loan & discharge of security
- Adhere to procedures, process flows, Centre guidelines and compliance to maintain optimal performance, accuracy, and customer service
- Completing controls and checks and supporting the Centre in minimizing and mitigating all Risks and escalate any Risk Event as appropriate
- Responsible for processing Outsourced Cases (Business fetched from the other banks) and lending cases in Corporate Lending Business
- Primary source of expertise and the point of reference for other officers and assistants, providing coaching and transferring skills and knowledge
- Responsible for the handling of escalations raised by Line of business (LOB)
- Providing feedback to the associates on the errors and coaching’s identified during the audits.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
Process Analyst
Deutsche Bank (Investment Banking)
10.2011 - 08.2013
- Loan Administration at Deutsche bank is a takeover of ABN AMRO Corporate Commercial client’s
- Posting of loan invoices by checking the Statement of Work delivered by onshore team
- It includes End to End process from Booking of loan till its Disbursement & repayment on financial system
- Work Types (Creation, Amendment& Closure): Limits, Contracts, Collateral, Disbursement and Repayment
- Disbursement is done at the end post confirmation of all loan documents and pre-requisites are met
- Recording customer payments in DB Coral after loan disbursement
- Implementation of Term Loans, working capital limits - OD, Borrowing Base (cash credit), Direct Debit Limits, Rollover (Working capital demand loan) Security Compliance for SME portfolio
- Proactively search for sources of operational errors and implement proper controls e.g., checklists, work instructions.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Education
Master of Business Administration - Finance
Arya Institute of Engineering & Technology, Jaipur
2011
Bachelor of Commerce - Commerce
S.S. Jain Subodh College
2008
Higher Secondary - Commerce
Air Force School
2005
Skills
- Contract Management
- Partner Bidding
- Statement of Work draft/creation
- Purchase Order/Invoicing
- SaaS access
- SAP/Salesforce/OpenAir
- Onboarding of Resource
- Project Setup FF/TNM
Timeline
Senior Ops Specialist (TL)
Ultimate Kronos Group
07.2022 - Current
Assistant Manager
Johnson Controls
03.2022 - 07.2022
Business Operations Analyst (SME)
NTT Data Services
08.2019 - 03.2022
Sr. Finance Executive
SymSafe Systems Pvt. Ltd (Information Technology)
04.2019 - 07.2019
Senior Finance Executive
Smart Step Technical Works (FMCG & Hospitality)
06.2016 - 01.2019
Senior Analyst
Barclays Shared Services (Investment Banking)
08.2013 - 10.2015
Process Analyst
Deutsche Bank (Investment Banking)
10.2011 - 08.2013
Bachelor of Commerce - Commerce
S.S. Jain Subodh College
Higher Secondary - Commerce
Air Force School
Master of Business Administration - Finance
Arya Institute of Engineering & Technology, Jaipur
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