Summary
Overview
Work History
Education
Skills
Accomplishments
Industry Exposure
Professional Enhancement
Timeline
Generic
Achal Baraswal

Achal Baraswal

Noida

Summary

PMI Certified (ID#1417649), business-solution driven IT professional with 18+ years of experience in strategic decision-making to deliver business outcome. Proven performance track record: Business Growth (Organic / Inorganic), Service Transition & Delivery, Program Management & IT Infra Operations Management. Experience of driving pre-sales effort as the bid manager (large proposals & sales pitches) and mining/farming accounts for opportunities. Pragmatic leader, expert in setting up delivery teams or an account ramp-up plan (80+ multi-domain team members). Experience across service offerings (Cloud IT Infra setup, maintain, migration, transformation, etc.), different pricing models (fixed priced, unit based, Time & Material) & engagement models (partner / vendor managed, co-managed & client managed). Practiced to manage 150+ human resources and deliveries are in-line with right first time and on-time experience. Strong knowledge of project financials & IT services contracts. “Hand on” delivery leadership experience on complex/high risk projects. Prepare business goals for both individuals & teams, and ensure optimization of business Accomplished and motivated [Job Title] with career history in [Area of expertise]. Offering exceptional leadership and staff development skills proven to build trust and communicate effectively across all organizational levels. Coordinated with boards of directors and C-suite executives to initiate and execute strategic business plans that achieve key objectives. Accomplished senior executive leader with proven success in developing, implementing and optimizing business processes to enhance long-term profitability. Astute leader with strategic mindset demonstrated over [Number]-year [Industry] career. Collaborate cross-functionally on large-scale initiatives to meet dynamic industry challenges. Innovative [Job Title] with [Number] years of experience elevating performance of mid-sized businesses to unprecedented levels. Team player gifted at instilling common vision while managing major organizational changes that benefit both individuals and company. Customer-focused dynamo with strong drive and passion to win new business. Results-focused Senior Executive with [Number] years of diverse experience leading growing companies. Strategic and tactical executive with exceptional skills to direct the big picture while keeping sight of critical details. Exemplary communicator and consensus builder with keen insights into people as well as business and finance. Forward-thinking [Job Title] offering advanced experience in overseeing operations, driving business strategy and overhauling distribution networks. Highly proficient in business development and strategic planning resulting in consistent growth and profitability. Proven leader with track record of successful communication, client relationship building and achievement of sales goals. Visionary Executive and seasoned thought leader with [Number]+ years of proven expertise and unwavering dedication to operations excellence which drives organizational growth and cultivates key partnerships. Adept in all multidisciplinary business facets integral to new enterprise launch, financial sustainability and profitability. Results-oriented Senior Executive driven to always be improving business operations. Specializing in [Industry] with [Number]-year track record of success. Seasoned Senior Executive adept at increasing profit margins by growing sales and reducing costs. Hands-on, proactive manager with an adaptable and creative approach. Performance-oriented [Job Title] resourceful in leading [Area of expertise] and systematically improving procedures to achieve targets and maintain agile, responsive business operations. Diplomatic leader with exceptional planning, organizational and management abilities. Forward-thinking [Job Title] with solid history of accomplishment in [Industry] settings. Keep operations smooth and consistent to maintain company stability and sustainability. Articulate and personable leader with excellent program management, strategic planning and operational oversight abilities. Forward-thinking Senior Executive bringing [Number] years of progressive experience in the [Description] industry. Strategic and decisive leader with a growth-oriented mindset. Versatile Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance. Knowledgeable [Job Title] with over [Number] years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Results-oriented [Job Title] bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Diligent College Student focused on [Area of study] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Outgoing [Type] student pursuing flexible part-time employment with weekend and evening shift options. Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Overview

19
19
years of professional experience

Work History

AVP Infra

Intellect Design Arena Ltd
Delhi
09.2021 - Current
  • Responsible for the design, implement & support of GeM cloud-based IT systems, policies, and services
  • Identify new technologies and services to improve efficiency, processes, and operations; review requests for additional services and upgrades, assessing the costs and benefits
  • Disaster recovery & Business Continuity Management, perform to ensure the necessary processes & procedures are in place to maintain or recover the delivery of IT services
  • Monitors and reports progress on development projects, resource utilization, and production environment performance to executive leadership
  • Ensures the integrity and reliability of information and communication systems, including the security of transactional data generated and stored
  • Audit finding (STQC, CAG, VA, etc.) & timely fixes to meet compliance & improve security posture
  • Maintaining an inventory of IT assets and configurations to support accurate resource allocation, troubleshooting & cost/budget management
  • Managing senior & demanding stakeholders (CTO, Director, SVP, etc.) across business, technology & operations
  • Handling & defining business-oriented delivery engagements (L1 to L4) & troubleshooting critical delivery issues (high severity production issues) following ITIL best practices
  • Leading commercial acumen with high proficiency while managing IT Cloud effort/cost estimation, resource optimization & cost savings
  • Documenting and tracking changes through a structured change management process, while managing changes to the IT environment to minimize disruptions and risks
  • Implementing monitoring tools and practices to proactively detect and address performance issues by setting up thresholds and alerts for critical systems and applications
  • Define KPIs with RACI matrix, alignment with business objective, performance & availability reporting structure/frequency, regular reviews, escalation process & ensuring the adherence.

Sr. Project Manager

Infosys Ltd
Pune
09.2016 - 08.2021
  • Head a team of ~150 talents, with direct reportee of around 15 – Project Manager, Lead Consultant, Technical leads
  • Leading and supporting multiple projects, like: Applications rollouts, Enterprise monitoring and ITSM tools deployment, Network design/implementation, Platform audit/deployment, Datacenter consolidation (lift/shift & DR)
  • RFP/I (~90M Deal): Requirement gathering and coordinate with multiple functional teams to prepare; staffing plan, commercials, solution designing & final proposal document
  • Achieved 100% business & revenue growth over 1.5yrs by farming technique (organic & inorganic)
  • Manage & work with various compliance requirement in different geographies and sector, for e.g
  • GDPR, HIPAA, etc
  • Handle/manage the senior management (VP/CXO) level communication: Monthly or quarterly delivery status report, presenting process improvement ideas & automations aligned to business goals
  • Responsible for managing End to End Project delivery under contractual guidelines with focused approach on; agreed SLA, reporting structure, process harmonization and budget without compromising delivery Schedule
  • Managing all vendor relationships (performance evaluation, billing), contract negotiations and SOW/WO creation
  • Liaise with various cross-functional support teams (Development, Testing, Business, end-user) to ensure smooth project delivery, while following the principle of 'assess, optimize and operate'
  • Expert in defining: risk & issue management, resource productivity/time management, business change activities, stakeholder management, trainings and project communications for seamless implementation
  • Manage financial P&L of business IT projects and update details of the cost incurred to respective stakeholders
  • Assess and identify needs to organize training sessions (skill matrix), prep team for upcoming technologies.

Network Manager

TechMahindra Ltd
Noida
03.2007 - 08.2016
  • Transition Manager: Lead a team of 20 (core technical group) to transition of end-to-end Network Infrastructure services (spread across globe) from client to our service platform (Managed Services)
  • Defined: KT plan, meeting schedules, governance structure, reporting, in-flight projects, milestones and exit-gates
  • Design Infra (ODC, service desk-L1/1.5, connectivity, etc.) and resource identification/ramp-up (VISA enabled)
  • Facilitate re-badge employees activities (HR/OCM factors: org
  • Structure, role, comp, etc.)
  • Novate, pass-through or book-in existing client Vendor/contracts and further identify areas for margin & cost improvement through negotiation, consolidation and re-bid
  • Baselined processes of: invoicing & payment, timesheet, status reporting structure (daily / weekly / monthly), communication mode, fine-tune FCR/SLA, escalation matrix, etc
  • Technical Project Manager: Working in Matrix environment, lead a team of 30+ network designer/implementers & project leads; allocating and monitoring tasks, motivating staff and individuals’ performance review
  • Successfully completed multiple projects, ranging from 3month to 1.5yr of timeline, in varied functional major organizations, like: telecom (AT&T/BT), pharmaceutical (Novartis) & Retail chain (Sobeys)
  • Define project goals and scope, translate business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability to achieve project milestones/result
  • Ensures that changes are managed effectively, formal reviews and evaluations when task ends
  • Manage exceptions, slippage, define priority, and arrange training programs, wherever gaps are identified (RACI & Skill matrix)
  • Forecast monthly project/account billing and report it to senior management
  • Dashboard reports on the current program, future opportunities and risks/issues to senior management
  • Define on-boarding processes, determine staffing requirements, hire and train new employees
  • Setting up goals and KRA, managing and reviewing the performance quarterly
  • Assisting sales by creating technical solutions and responding technical queries
  • Provided pre and post sales technical support for current and new customers
  • Create Business Continuity Plan, with recorded updates of its processes identified during drills
  • Participating in quarterly audit to ensure the CMMI level achieved by the project is maintained.

BT NOC Engineer

Bharti Airtel Ltd
Delhi
08.2006 - 03.2007
  • Assisting a team of engineers present at different nodes to efficiently handle BT network in India
  • Planning & Commissioning of New pops and network elements in coordination with O&M team
  • Troubleshooting and providing solutions to Level-2/3 escalated cases based on tickets generated by support group ISP, MPLS networks
  • Planning & Executing change activities for network enhancement
  • Coordination with BT Amsterdam team for BB network incidents of BT India.

Network Engineer

Sify Ltd
Noida
02.2005 - 07.2006
  • Managed and Lead a team of 20 engineers handling Network Delivery and operations for region
  • Support END to END Retail & Corporate customers, installation of services (LL/ISDN/Broadband), Network Layout Plans to Hardware deployment
  • Coordinate with telecom service provider for installation & maintenance of VPN/IVPN links, E1/ PRI, Cisco, Broad Band Devices AP (Access points) and SU (Subscriber Units), VOIP Phones, ATA (DAX, CISCO)
  • To coordinate with Multiple vendors for smooth operations and maintenance of Network devices
  • Responsible for installation and maintenance of Base station connecting to regional POP ensuring 100% uptime
  • Responsible for proper functioning of Retail Business (Iways /MDU) IT Operations
  • Handling their issues with proper escalations to Central NOC
  • Establish and maintain the communication channels between organization and Customers, including Quarterly Service Review Meetings with Customers.

Education

B.Tech. (Electronics & Telecom) -

GGSIPU
01.2004

Pursuing Online MBA (Marketing) -

Skills

  • Strategic Planning & Implementation
  • Program Management
  • Requirement Management
  • Delivery & Quality Assurance
  • Resource Forecasting/Optimization
  • Budgeting Forecasting & Cost Control
  • Client Relationship Management
  • SLA Definition & Adherence
  • Vendor & Stakeholder Management
  • Leadership & Influence
  • Internal Communications
  • Corporate Communications
  • Crisis Management
  • Operations Management
  • Innovation management
  • Channel Management
  • Program Oversight
  • Procedure Implementation
  • Operations Oversight
  • Growth planning
  • Administrative Support
  • Business Planning
  • Organizational Development
  • Policy Development
  • Financial Acumen
  • Technical Support
  • Operational leadership
  • Operational management
  • Strategic Planning
  • Office Management
  • Schedule Management

Accomplishments

  • Platform Stability
  • GeM
  • IT
  • Duration
  • Domain/Skills
  • Income Tax India – New efiling solution: Y’2020
  • India
  • Project & Ops
  • 1.5yrs
  • Set-up DC & DR, O&M E2E Infra & Network managed solution.
  • GeM (Government e-marketplace): Y’2021
  • O & M
  • 1yrs
  • O&M E2E Cloud Infra & Network managed solution (L0 to L3).
  • Cablevision - End to end IT infra managed services: Y’2018
  • USA
  • 46MUSD
  • L1 (monitoring), L2 (Infra, Network, Service Transitio, App & DB), L3 Engg: (Cloud & Network)
  • ATT - HQ Build & Shift 7000 users (CC rep, VP, CXO): Y’2013
  • Project
  • 7MUSD
  • IT Network (Data, VOIP, WIFI), Application migration, Platform
  • Sobeys - WIFI roll-out at 500 retail stores: Y’2015
  • Canada
  • 3MUSD
  • IT Network Design & Implementation (Data, WIFI)
  • Novartis - Consolidate and Test DR
  • EU
  • 4MUSD
  • 1.2yrs
  • Network (WAN, MPLS, Security, WIFI, VOIP), Platform (Server Farms), Application migration
  • Ahlstrom - SNOW & Monitoring tool (OpenNMS)
  • EU / USA
  • Transition
  • 0.5MUSD
  • 0.5yrs
  • Network Infrastructure & Application Deployment (Ticketing, Monitoring, Release tool)

Industry Exposure

  • Government Entities/units
  • IT Telecom & Pharma
  • Retail & BPO

Professional Enhancement

  • PMI - Project Management Professional.
  • Trained/Interests:
  • Cloud Environment (Azure & AWS)
  • Network Virtualization: SDN, NFV & SDDC
  • CCNA, CCNP (Routing & Switching)

Timeline

AVP Infra

Intellect Design Arena Ltd
09.2021 - Current

Sr. Project Manager

Infosys Ltd
09.2016 - 08.2021

Network Manager

TechMahindra Ltd
03.2007 - 08.2016

BT NOC Engineer

Bharti Airtel Ltd
08.2006 - 03.2007

Network Engineer

Sify Ltd
02.2005 - 07.2006

B.Tech. (Electronics & Telecom) -

GGSIPU

Pursuing Online MBA (Marketing) -

Achal Baraswal