Achal Patel
Etobicoke
Summary
Dedicated and detail-oriented professional with experience in passenger services and airport operations. Committed to ensuring smooth and efficient handling of passengers and associated services. Seeking to leverage skills in a dynamic environment. Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
3
3
years of professional experience
Work History
Senior Sandwich Artist
SUBWAY®Restaurants
09.2022 - Current
- Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
- Contributed to a positive team atmosphere by collaborating with colleagues to complete tasks efficiently during peak hours.
- Assisted with staff training, sharing expertise on sandwich crafting techniques, product knowledge, and company policies.
- Increased sales through upselling techniques and suggesting popular menu items to customers.
- Streamlined operations by organizing back-of-house storage areas for easy access to necessary supplies during shifts.
Airport Passenger Service Agent
GTA Dnata
05.2022 - 08.2022
- Constantly liaised with check-in, transfer desk, and other related areas to ensure the smooth acceptance of passengers with Lufthansa.
- Supported the Airport Services Supervisor by coordinating efforts across departments to enhance operational efficiency.
- Escorted and directed arriving and departing passengers to key areas, including hotel desks, visa counters, transfer desks, premium lounges, and boarding gates.
- Assisted the duty officer in managing company materials and maintaining accurate records.
- Collaborated with Ground Handling Agents (GHA) to facilitate quick processing of hotel and transfer passengers.
- Ensured seamless passenger handling by effectively working with GHA and addressing any operational challenges.
- Provided assistance to passengers regarding entry requirements, visas, and residence permits to ensure compliance and smooth travel.
- Ensured passengers were guided efficiently through airport facilities for a positive travel experience.
- Performed additional related duties as assigned to contribute to the overall effectiveness of the work unit.
- Trained new hires and assisted managers with team building.
Airport Passenger Service Agent
Menzies Aviation
03.2022 - 05.2022
- Worked with Swoop Airlines and liaised with check-in, transfer desk, and other related areas to ensure the smooth acceptance of passengers.
- Supported the Airport Services Supervisor by coordinating efforts across departments to enhance operational efficiency.
- Escorted and directed arriving and departing passengers to key areas, including hotel desks, visa counters, transfer desks, premium lounges, and boarding gates.
- Assisted the duty officer in managing company materials and maintaining accurate records.
- Collaborated with Ground Handling Agents (GHA) to facilitate quick processing of hotel and transfer passengers.
- Ensured seamless passenger handling by effectively working with GHA and addressing any operational challenges.
- Provided assistance to passengers regarding entry requirements, visas, and residence permits to ensure compliance and smooth travel.
- Ensured passengers were guided efficiently through airport facilities for a positive travel experience.
- Performed additional related duties as assigned to contribute to the overall effectiveness of the work unit.
Education
Ontario College Diploma - Computer Networking & Technical Support
St. Lawrence College
12.2017
Higher Secondary School Certificate - Science - Mathematics
Shannen School
04.2016
Skills
- Strong communication and interpersonal skills
- Customer service excellence
- Knowledge of airport operations and passenger handling protocols
- DCS and ticketing knowledge
- Amadeus proficiency
- Problem solving
- Staff training and development
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Sandwich Artist
SUBWAY®Restaurants
09.2022 - Current
Airport Passenger Service Agent
GTA Dnata
05.2022 - 08.2022
Airport Passenger Service Agent
Menzies Aviation
03.2022 - 05.2022
Higher Secondary School Certificate - Science - Mathematics
Shannen School
Ontario College Diploma - Computer Networking & Technical Support
St. Lawrence College
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