ACHAL VIHARI S
Bangalore
Summary
Pragmatic professional with the best hands-on experience with data-backed strategies and a proven ability to bridge business goals with customer insights, streamline CRM systems, and support cross-functional project execution. Fast learner, logical thinker, with perfection, and attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Project Analyst
Techstars
Banglore
02.2025 - Current
- Collaborated cross-functionally to work with various teams to understand customer pulse & to design a Go-To-market strategy. Managed the deployment of AI-powered proactive communication protocols, and tailored pre & post sale customer support, boosting client retention by 17%.
- Utilized our own AI tool to conduct in-depth client segmentation, identify upsell and cross-sell opportunities, and predict churn risks in various industries.
- Closely worked with our high-valued UK & US clients, like GE, American Eagle, Tommy Hilfiger, Calvin Klein, Swatch Group, American Waters, and others, to optimize the customer journey and overall business development.
Customer Relation Specialist
Max Group of Company
Gurgoan
08.2023 - 01.2025
- Max Group Company offers premium and tailored fashion, real estate, and hospitality services across the country.
- Provided highly personalized and proactive collaborating & support strategies to a portfolio of over 50 VIP clients by addressing their complex needs, building strong relationships, and delivering premium journey.
- Served as the primary escalation point for VIP clients' unique needs, resolving over 33% of challenges directly and efficiently by maintaining trusted relationships, and fostering long-term loyalty and advocacy.
Strategic Partnerships Associate
WeCommunities
Banglore
11.2022 - 05.2023
- Analyzed data to identify trends and provided insights for projects in the US Market
- Optimized the sales pipeline with suitable business development strategies and implementation
Education
MBA - Operations & Marketing
Jain Deemed To Be University
Banglore01-2025
Bachelor of Computer Applications - Computer Applications Development
Tumkur University
01-2021
Skills
- Strategic Partnerships
- KPI Management
- Market Analysis & Customer Insights
- Proficiency in CRM tools
- Communication & Collaboration
- Excel & Power BI
- SEO & SEM tools
Certification
- Graphology (handwriting analysis)
- Risk analysis & Mitigation by SEMrush
- Business Management & Geopolitical trends
- HubSpot Sales & Marketing
- Data Analysis by Office Master
- Global Business management by SEMrush
CRM & Software
- ZOHO office suite
- HubSpot
- Streak & Slack
- Salesforce
- LeadSqaured
Timeline
Assistant Project Analyst
Techstars
02.2025 - Current
Customer Relation Specialist
Max Group of Company
08.2023 - 01.2025
Strategic Partnerships Associate
WeCommunities
11.2022 - 05.2023
MBA - Operations & Marketing
Jain Deemed To Be University
Bachelor of Computer Applications - Computer Applications Development
Tumkur University
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