Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Achint Kour

Chandigarh

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

2
2
years of professional experience

Work History

System Administrator

Innovation Technologies By Design
Chandigarh
03.2024 - Current
  • Gained experience working on the Microsoft 365 administration (Exchange Online setup, Microsoft Defender - setting up anti-spam policies, etc., Entra Identity - setting up conditional access policies implemented across the tenant).
  • Manage Organizational Units (OUs), Group Policies (GPOs), User Accounts, and Security Groups in On premises Active Directoy (AD)
  • Administered both Windows and Mac operating systems, providing support and troubleshooting to end users, and resolving issues in a timely manner.
  • Developed and maintained comprehensive documentation for system configurations and procedures.
  • Created user accounts and managed access rights for users.
  • Troubleshot application errors and provided technical support to end-users.
  • Supported virtual environments using VMware (Basics)
  • Installed, tested and evaluated new systems, applications and patches.
  • Worked on security alerts from the SOC and their remediation.

Support Analyst

Oceaneering International Pvt Ltd
Chandigarh
03.2023 - 03.2024
  • Support the team as a subject matter expert for support operations.
  • Responsible for documentation, tracking, and monitoring of issues/requests to ensure timely resolution.
  • Responds to telephone calls, emails, and personnel requests for technical and functional support.
  • Assist shift supervisors in the evaluation and grading of timesheets for each support analyst, and submit a daily report to the manager.
  • Ensuring the availability of the GSC helpline number by monitoring peak call volume and traffic analysis.
  • Responsible for first-call resolution for issues under the prescribed scope of support.
  • Assist in data mining of tickets for identifying repetitive issues and their frequency.
  • Responsible for meeting ticket handling SLA, from opening to closure.
  • Assist other Oceaneering offices in India and other locations for IT support.

Education

Bachelor of Science - Information Technology

Khalsa College For Women
Amritsar Punjab
03-2004

Skills

  • Active Directory
  • Microsoft 365
  • Troubleshooting techniques
  • Security incident response
  • ConnectWise Manage
  • Automate, IT Glue
  • N-able and SolarWinds
  • Remote Desktop Services
  • Technical Support
  • Security Alerts

Languages

Hindi
First Language
English
Intermediate (B1)
B1
Punjabi
Intermediate (B1)
B1

Timeline

System Administrator

Innovation Technologies By Design
03.2024 - Current

Support Analyst

Oceaneering International Pvt Ltd
03.2023 - 03.2024

Bachelor of Science - Information Technology

Khalsa College For Women

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Achint Kour