With 15+ years of experience, including 12 years in a management role, I have developed expertise in cost-effective center setup in tier three locations in India. Through implementation of the lift and shift methodology, I achieved a 25% savings compared to Tier 1 cities in India. Areas of expertise include Accounts Payable Operations, Operational Quality, Finance Transformations projects, and Transitions. Currently serving as a Manager in Service Delivery (Operations), I have gained valuable experience in team management with large teams and direct reporting associates and TL. Extensive experience in end-to-end transitions for domestic Indian processes and international processes from the UK. Deep understanding of outsourcing, having worked with verticals such as Finance & Accounts, Procurement, Continuous Improvement, and Quality.
Team leadership