Achira Pritesh Shah

• Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
• Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
• Maintained accurate records of customer interactions, transactions, comments and complaints.
• Investigated customer complaints and provided solutions within acceptable time frames.
• Adhered to strict data confidentiality standards to minimize information breaches.

Global Banking and Markets

• Market research, industry analysis and financial reporting, collaboration and client exposure
• Monitored operations and reviewed records and metrics to understand company performance.
• Analyzed company's expenditures and developed financial models.
• Organized client meetings to provide project updates.

Promoted to HDFC Bank

• Ensured compliance with safety regulations and company policies.
• Offering advice and recommendations to clients on various financial matters such as investment strategies, financial planning and risk management.
• Implemented quality control measures to uphold company standards.
• Superior Digital experience of E-Banking products.
• Resolved customer inquiries and complaints requiring management-level escalation.

• Analyzed customer feedback to identify areas of improvement for processes and services.
• Profiling of customers in order to aid right cross- servicing of Bank products.
• Timely submission of customer base review/ reports as requested by Senior management.