Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Achman Srivastava

Bengaluru

Summary

Network Security Engineer with expertise in troubleshooting complex network security issues. Demonstrated ability to provide expert technical support in critical environments, conducting root cause analysis and collaborating with teams for swift issue resolution. Skilled in advanced firewall configurations, threat prevention, and security policy management. Capable of enhancing product stability through proactive feedback and optimization strategies.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Escalation Engineer

Check Point Software Technologies
Bengaluru
03.2022 - Current
  • Troubleshooting complex network problems, identifying root causes, and providing effective solutions.
  • Investigate and resolve escalated technical issues from the Tier 2 and Tier 3 support teams.
  • Analyze firewall logs, packet captures, and configurations to identify root causes.
  • Acted as a primary technical point of contact for escalated customer issues, providing expert guidance during high-severity outages, and time-sensitive investigations.
  • Build trust with enterprise customers through clear, proactive communication, and detailed explanations of complex technical issues.
  • Provide updates to customers, and internal stakeholders, during ongoing escalations.
  • Explain complex technical issues clearly and professionally.
  • Work closely with R&D to identify bugs, request hotfixes, or suggest product improvements.
  • Participate in RCA (Root Cause Analysis) and post-incident reviews for critical outages.
  • Share case studies with team members to reduce future escalations.
  • Assist customers or partners with complex upgrade paths, or patch installations.
  • Validate compatibility and known issues before recommending fixes.
  • Reproduce customer environments and scenarios using lab setups with versions of Gaia OS, Management Server, and Firewalls.
  • Provide training sessions, or knowledge transfers, to improve team efficiency.

Technical Support Engineer T3

Check Point Software Technologies
Bengaluru
04.2021 - 02.2022
  • Managed L3 escalations for complex security incidents involving Check Point appliances and software blades.
  • Collaborated with global enterprise clients to resolve high-priority issues, including policy misconfigurations and performance bottlenecks.
  • Diagnosed and addressed issues related to ClusterXL, SecureXL, CoreXL, and multi-core performance tuning.
  • Resolved high-impact incidents concerning Identity Awareness, IPS, Anti-Bot, Anti-Virus, Application, and URL filtering.
  • Conducted root cause analysis using debug tools and advanced logging mechanisms on Gaia OS.

Technical Support Engineer T2

Check Point Software Technologies
Bengaluru
08.2019 - 03.2021
  • Delivered L2 support for Check Point security appliances, including firewall and threat prevention modules.
  • Troubleshot network security issues using Check Point SmartConsole and Gaia OS.
  • Analyzed security logs and policy configurations to identify and remediate vulnerabilities.
  • Optimized rule base and troubleshot policies on Check Point R80.x platform.
  • Configured and optimized Check Point gateways, clusters, and management servers.

Software Engineer

AWC Software
Noida
07.2018 - 07.2019
  • Developed custom OAF(Oracle Application Framework) pages and extended standard Oracle EBS functionality using Oracle JDeveloper.
  • Customized standard OA Framework pages using Personalization, Controller Extension, and Entity Object (EO)/View Object (VO) extensions.
  • Created new OAF pages with complex business logic, implementing the Model-View-Controller (MVC) design pattern.
  • Designed and implemented new regions, search pages, update pages, and validation logic in OAF.

Software Engineer

Eastern Software Systems
Mumbai
04.2016 - 06.2018
  • Designed and developed Oracle Forms 10g/11g for data entry, transaction processing, and validations as part of enterprise business applications.
  • Created complex Oracle Reports 10g/11g (both paper layout and matrix reports) for operational and MIS reporting needs.
  • Customized standard Oracle Forms to include new validations, LOVs, and triggers (WHEN-NEW-FORM-INSTANCE, POST-QUERY, etc.).
  • Wrote and optimized complex PL/SQL procedures, functions, packages, and triggers to support business logic in Oracle Forms and Reports.
  • Developed database packages for backend processing, validations, and data migration.
  • Customized Oracle D2K components are integrated with Oracle E-Business Suite modules, such as Inventory (INV), Purchasing (PO), Sales, Accounts Payable (AP), and General Ledger (GL).

Education

Bachelor of Technology - Computer Science

Dr. A.P.J. Abdul Kalam Technical University
Ghaziabad, Uttar Pradesh
06-2015

Class XII -

DAV Public School
Ghaziabad, Uttar Pradesh
05-2011

Class X -

DAV Public School
Ghaziabad, India
05-2009

Skills

Security and Networking

  • Check Point Security Gateways (R7730 – R81x)
  • Check Point VSX, ClusterXL, SecureXL, and CoreXL
  • Performance troubleshooting: CPU and memory utilization
  • Firewall policies, NAT, access control, and threat prevention
  • Threat Prevention Blades: IPS, Anti-Bot, Antivirus, URL Filtering, and App Control
  • HTTPS Inspection, Identity Awareness, SandBlast, and Threat Emulation

Networking Protocols and Technologies

  • TCP/IP, UDP, ICMP, HTTP/HTTPS, FTP
  • Routing Protocols: BGP, OSPF, Static Routing
  • ARP, DHCP, DNS, NAT, PAT, and VLANs

Operating Systems and Platforms

  • Gaia OS, SecurePlatform, Linux (Red Hat), and Windows Server
  • CLI and Shell scripting (Basic)

Cloud Technologies

  • Microsoft Azure
  • AWS

Certification

  • CCNA
  • CCSA
  • CCSE
  • CCTA
  • CCCS
  • CCSM

Timeline

Escalation Engineer

Check Point Software Technologies
03.2022 - Current

Technical Support Engineer T3

Check Point Software Technologies
04.2021 - 02.2022

Technical Support Engineer T2

Check Point Software Technologies
08.2019 - 03.2021

Software Engineer

AWC Software
07.2018 - 07.2019

Software Engineer

Eastern Software Systems
04.2016 - 06.2018

Bachelor of Technology - Computer Science

Dr. A.P.J. Abdul Kalam Technical University

Class XII -

DAV Public School

Class X -

DAV Public School

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Achman Srivastava