Achut R Kulkarni
Bangalore
Summary
Total more than 18+ years of work experience in IT. 8 years of experience in Backup Administration. 9+ years of experience in Project management. ITIL foundation certified. PRINCE2 Certified.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Delivery Manager/Transition Manager.
Sofftek India Pvt Ltd
12.2013 - Current
- Managed team of 34 to deliver 24/7 support for client, ensuring high service availability.
- Managing large high-performance teams for delivering value added business critical IT functions, heading IT Service delivery, IT projects delivery & support for big enterprise.
- Executed Service Improvement Plans across projects to enhance service quality and reduce costs.
- Handled multiple offshore projects simultaneously, maintaining SLAs and facilitating weekly and biweekly customer calls for issue resolution and progress updates.
- Developed transitional plans and documentation outlining project expectations, scope, schedule, and budget requirements for seamless project execution.
- Experience in working for different roles across Program Management, Operations management, Project Delivery Management and IT Consulting with cross Industry Services like Retail, Aviation, Manufacturing, Automobile, Consumer goods and Technology verticals for various North and Latin American, EMEA and NAZ Clients.
- Optimised resource allocation to leverage team skills and increase overall efficiency.
- Led competency development for Backup & Storage and SNOW Technologies to enhance team expertise.
- Established training programs for team resources to improve performance and productivity.
- Facilitates the creation of communication plans, ensuring that appropriate information is exchanged among key stakeholders
- Working on capability building for IT infrastructure resources by creating actual career path to identify skills and abilities of resources and collectively working with them to achieve those
L2: Support Engineer (Backup Admin)
Bilwara infotech Ltd (Cognizant Technology Solutions)
06.2011 - 11.2013
- Executed data backups using HP Data Protector on HP Unix clients, CA Brightest ARCServer Backup @ 16, and Commvault Simpana 9.0 tools, ensuring data integrity and availability.
- Restoring the Data & Customizing Jobs on Commvault, HP data protector and CA Brightest ARCServer Backup @ 16 backup tools.
- Monitored backup jobs for critical servers, escalating daily backup failures through service request tickets to ensure timely resolution.
- Performed data restoration using Netbackup utility.
- Compiled daily backup summary reports for all locations to provide insights on backup performance and reliability.
- Added clients to the Netbackup environment for backup management.
Support Engineer Backup
Iopex Technologies (Mphasis an HP Company)
03.2010 - 10.2010
- Executed data backups using CA ARCServe 12.5 and HP Data Protector Tool to ensure data integrity.
- Protecting Data using CA ARCServe Backup.
- Restoring the Data & Customizing Jobs Using CAARCServe 12.5 and HP Data Protector tool.
- Monitored server backups daily and generated reports on backup failures to facilitate prompt resolution.
- Managed daily, weekly, and monthly tape activities to maintain organised and reliable data storage.
- Installing CA Brightstor ARCServer Backup @ 12.5 for Windows Systems.
- Installing agent for Windows client Systems.
- Added clients in CA ARCServe and HP Data Protector tool to ensure effective data management.
Junior System Engineer.
Peak XV Network's Pvt Ltd.
07.2009 - 03.2010
- Configured and implemented Active Directory services, managing user permissions and access rights.
- Configuring and Implementing Active Directory Services.
- Creating Active Directory users and giving permission to the Active directory users.
- Resolved individual user desktop hardware and software issues to enhance user experience.
- Configuring and troubleshooting MS-Outlook.
- Diagnosed and resolved printer issues, improving operational efficiency for users.
- Installed Symantec Endpoint Protection Antivirus for over 1500 client's machine in BSNL offices.
- Managed and installed Symantec Endpoint Protection Antivirus server in BSNL Datacenter.
- Taking Backup and restoring data using CAARC serve 11.0 tool in.
Field Engineer
Wire and Wireless India Pvt ltd (Adecco consulting service).
03.2008 - 01.2009
- Job role: Worked as a Field Engineer in Wire and Wireless India Pvt Ltd resolving ISP related issues. My day to day tasks covered all the below.
- Troubleshot internet-related issues via phone and on-site, ensuring timely resolution.
- Handled incoming calls on internet-related issues, delivering effective customer support and guidance.
- Resolved level-1 LAN issues by diagnosing problems and implementing solutions on-site.
- Installing LAN based and cable modem-based Internet in retail and corporate clients.
- Installed and troubleshot Windows XP and application software in customer environments.
Desktop Support Engineer
Computer Point
06.2006 - 06.2007
- Resolved individual user desktop hardware and software issues.
- Upgrading Operating systems in client places and in office.
- Managed network issues within office environment to ensure seamless connectivity.
- Troubleshot level-1 LAN issues, identifying and resolving network connectivity problems.
- Resolved printer issues by diagnosing malfunctions and implementing solutions.
Skills
- Backup management
- Data backup solutions
- Backup software expertise
- Symantec Netbackup
- Windows Server Administration
- Network troubleshooting
- Hardware troubleshooting
- Project Management
- Contract management
- MS Office
- Team leadership
- Stakeholder engagement
- Strategic communication
- Team player
- Results-oriented
Certification
- MCP (70-290)
- ITIL Foundation
- PRINCE2 PRACTITIONER
Custom
Father's Name : Ratnakar.S. Kulkarni
Timeline
Service Delivery Manager/Transition Manager.
Sofftek India Pvt Ltd
12.2013 - Current
L2: Support Engineer (Backup Admin)
Bilwara infotech Ltd (Cognizant Technology Solutions)
06.2011 - 11.2013
Support Engineer Backup
Iopex Technologies (Mphasis an HP Company)
03.2010 - 10.2010
Junior System Engineer.
Peak XV Network's Pvt Ltd.
07.2009 - 03.2010
Field Engineer
Wire and Wireless India Pvt ltd (Adecco consulting service).
03.2008 - 01.2009
Desktop Support Engineer
Computer Point
06.2006 - 06.2007