Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Timeline
Generic

Achyut Kumar

Mango

Summary

I am looking forward to work in an organization, which provides the environment for growth with competent and strong leaders . I have an urge and inclination for learning new technologies, a strong work ethic combined with a commitment to excellence in all tasks undertaken Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Convincing customer care executive with persuasive attitude and professional demeanor. Well-organized and consistently exceeds all goals. Adept at receiving incoming calls from current, future and prior customers to discuss billing issues. Several years of experience in customer and personal service industry. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands. Thoughtful customer care executive with several years experience in call center environments. Quick learner talented at working under pressure and in stressful situations. Deals with internal and external customer support issues and makes insightful decisions. Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively.

Overview

9
9
years of professional experience

Work History

Customer Care Executive

IENEGIZERr
10.2020 - 12.2023
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Investigated customer complaints and provided solutions within acceptable time frames.
  • Resolved billing issues and disputes through effective problem solving techniques.
  • Gathered customer feedback and reported it to management for further action.
  • Assisted customers with product selection based on individual needs.
  • Processed orders, returns, exchanges, and refunds efficiently according to company policies.
  • Created detailed reports of customer interactions for internal records keeping purposes.
  • Monitored customer trends to identify potential issues or opportunities for improvement.
  • Communicated new products and services information to existing customers via email campaigns.
  • Analyzed call data to determine areas of improvement in the customer care process.
  • Identified cross-selling opportunities while interacting with customers.
  • Maintained up-to-date knowledge of product lines, pricing plans, warranties.
  • Tracked customer order statuses using various systems including CRM software.
  • Provided technical assistance related to product installation or operation when needed.
  • Collaborated with other departments such as marketing or sales teams for promotional activities.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Ensured compliance with federal regulations regarding privacy of consumer information.
  • Produced thorough, accurate and timely reports of project activities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Relationship officer

AXIS SECURITIES
06.2018 - 03.2019
  • Assisted customers in opening new accounts and resolving any queries or issues they had.
  • Provided financial advice to clients based on their needs and goals.
  • Performed credit analysis of customer profiles and portfolios, ensuring adherence to credit policies.
  • Analyzed client data to identify opportunities for cross-selling products and services.
  • Conducted regular reviews of existing client relationships to ensure the highest level of service was provided.
  • Researched market trends and competitor activity to identify potential areas for growth and expansion.
  • Developed strategies for enhancing customer loyalty through improved engagement initiatives.
  • Collaborated with internal teams such as marketing, sales, operations, risk management and compliance to maximize customer satisfaction levels.
  • Drafted proposals for potential new business opportunities, providing clear explanations of the benefits offered by each product or service.
  • Monitored account activity for signs of suspicious transactions or activities that could pose a risk to the organization's security protocols.
  • Maintained detailed records of all communications with clients, including emails, phone calls, meetings, ensuring accuracy at all times.
  • Facilitated dispute resolution between customers and other parties involved in transactions or contracts.
  • Identified areas where improvements could be made in terms of processes or procedures related to customer relations.
  • Evaluated customer feedback surveys to determine areas where services needed improvement or enhancement.
  • Implemented new technologies designed to improve the efficiency of customer interactions.
  • Participated in team meetings discussing current projects, initiatives and strategies related to relationship development.
  • Attended networking events in order to establish contacts within the industry.
  • Organized promotional campaigns targeted at increasing awareness about specific products and services among customers.
  • Identified opportunities for new client acquisition by leveraging products and services.
  • Opened new accounts, collected client documentation and processed transactions.
  • Managed client communications related to daily transactions, service delivery and operational controls.

Business development Executive

ARYAN POWER INFRASTRUCTURES
- 05.2018
  • Developed and implemented strategies to increase customer base and revenue growth.
  • Built relationships with clients, partners and vendors to facilitate successful partnerships.
  • Created presentations on the company's services, products, pricing plans and marketing campaigns.
  • Collaborated with sales team members to identify target markets and develop sales strategies.
  • Negotiated contracts with clients for new business development initiatives.
  • Coordinated with cross-functional teams to ensure effective execution of projects.
  • Analyzed competitor activities in order to understand industry trends and dynamics.
  • Drafted proposals for potential customers outlining terms of service agreements.
  • Provided support in developing promotional materials such as brochures, flyers.
  • Established strong relationships with key decision makers within client organizations.
  • Assisted in the planning and implementation of marketing campaigns using various channels such as print media, digital platforms.
  • Monitored progress against goals set by management for each project or initiative undertaken.
  • Identified areas of improvement within existing processes that could help optimize performance outcomes.
  • Researched customer feedback regarding products and services offered by the organization.
  • Maintained a database of contacts from prospective clients for future follow-ups.
  • Evaluated effectiveness of current marketing tactics used by competitors in order to gain insight into best practices.
  • Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
  • Implemented changes based on customer feedback received from surveys or focus groups.

TELLER

HDFC Bank
01.2015 - 10.2015
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Processed wire transfers for customers both domestically and internationally.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Performed daily reconciliation of teller drawer within established limits.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Explained the features of various banking products available to customers.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Reported any operational issues or system problems that occurred during shift promptly.

Education

B.E. - Computer Science

North Maharashtra University
Shri Sant Gadge Baba College, Bhusawal

H.S.C. - Science(physics,chemistry,Maths)

C.B.S.E
Loyola High School

S.S.C. -

I.C.S.E
St. Paul's High School

Skills

  • CRM
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Power point
  • Exceptional organizational skills
  • Documentation And Reporting
  • Payment Processing
  • Procedure optimization
  • Quality Assurance
  • Customer service background
  • Training and development
  • Understanding of negotiation techniques
  • Policy administration
  • Staff Management
  • Business Administration
  • Schedule Management
  • Project Planning
  • Business Development
  • Fiscal Management
  • Emergency Response
  • Customer Service
  • Lead Generation
  • Process Improvement
  • Negotiation and Conflict Resolution
  • Managing Operations and Efficiency
  • Idea Development and Brainstorming

Personal Information

  • Date of Birth: 03/25/1986
  • Gender: Male
  • Nationality: Indian

Languages

  • English
  • Hindi

Hobbies and Interests

  • POLITICS
  • NET SURFING
  • WATCHING MOVIES

Timeline

Customer Care Executive

IENEGIZERr
10.2020 - 12.2023

Relationship officer

AXIS SECURITIES
06.2018 - 03.2019

TELLER

HDFC Bank
01.2015 - 10.2015

Business development Executive

ARYAN POWER INFRASTRUCTURES
- 05.2018

B.E. - Computer Science

North Maharashtra University

H.S.C. - Science(physics,chemistry,Maths)

C.B.S.E

S.S.C. -

I.C.S.E

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Achyut Kumar