Achyuta Swain
Hyderabad
Summary
A highly analytical and compliance-focused professional with 5+ years of comprehensive experience in Quality Assurance Monitoring, Compliance control testing, Card Dispute and Fraud investigation, & Quality Automation Testing. Thoroughly gone through the Sampling, Testing, Review and Validation of US Payroll, Tax, Home loan & Mortgage documents. Hands on experience in PEGA, JIRA, SAS, Outlook, Excel & PowerBI, SharePoint, MSP, SOX, Confluence and Salesforce applications. An effective communicator with good inter-personal skills & a vibrant team player with strong organizational abilities.
Overview
5
5
years of professional experience
Work History
Business Execution Administrator - Quality Assurance Monitoring & Automation
Wells Fargo
Hyderabad, India
02.2024 - Current
- Designed and executed the PSSL (Pull-Sample-Stratify-Load) methodology to gather and prepare data for QA effectiveness testing, conducting specialized sampling across a full spectrum of frequencies (daily, monthly, quarterly, annual, and ad hoc).
- Led Data Validation and Automation Package Building project, researching automation eligibility, validating application models and data sources, and collaborating with CEDA/STAC teams to facilitate automation code development.
- Executed comprehensive QA reviews, validated controls, and monitored compliance for consumer lending Line of Business (LOB), managing diverse queues (Back Testing, Data Validation) using the JIRA pipeline for workflow tracking.
- Partnered with line of business to analyze process effectiveness, report critical risk items, and provide advisory feedback on day-to-day compliance requirements at the enterprise level.
- Collaborated closely with internal stakeholders, OPEX Partners, and external auditors to address testing-related observations and queries, and contributed to the assessment and monitoring of change control cross-functional impact reviews (CFITs).
Officer: Senior Team Member - Card Dispute Resolution & Fraud Investigation
Bank of America
Hyderabad, India
07.2022 - 02.2024
- Analyzed and resolved an average of 45+ daily credit card dispute cases (Visa/MasterCard/Amex), maintaining a 98% decision accuracy rate and consistently exceeding quality and productivity benchmarks.
- Leveraged analytical risk-finding abilities to identify and mitigate complex fraud schemes, resulting in an average savings of $3,000 USD monthly for the organization.
- Applied rigorous logical reasoning to customer data and transaction details to validate claims, ensuring full compliance with banking regulatory guidelines and internal risk policies during the process.
- Assisting & consulting with Supervisor & LOB for monitoring team performance metrics such as SLA & KPI, developing improvement plans enabling fosters collaboration among associates contributing and sharing best practices towards achievement of a common goal.
Associate Team Member- Independent Enterprise Testing, Consumer Operation Quality Assurance
Bank of America
Hyderabad, India
08.2020 - 07.2022
- Served as a core specialist in the CARES Act Paycheck Protection Program (PPP) Loan Forgiveness initiative, ensuring stringent compliance with US Government and SBA mandates.
- Executed detailed audits of customer home loans and financial documents, meticulously validating complex US payroll and tax statements using applications like PEGA, DMP, and Image View.
- Performed rigorous compliance reviews, executed comprehensive testing and validation of internal controls, and delivered high-quality QA reviews to ensure operational adherence.
- Collaborated directly with Business Partners to analyze process effectiveness, enabling effective tracking and reporting of risk items and issues and monitoring mitigation progress.
- Conducted critical research and analysis of financial statements to determine loan approval or denial, submitting all findings to SharePoint and the Quality Monitor tool for audit readiness.
- Assisted team members in daily operations, ensuring efficient workflow and task completion.
Education
Master of Science -
Centurion University of Technology & Management
Bhubaneswar, IndiaBachelor of Science -
Utkal University
Bhubaneswar, IndiaSkills
- Quality Assurance Monitoring
- Advanced Excel
- Tableau
- Power Bi
- SAS
- Management Information Reporting
- Data Analysis
- Data visualization
- JIRA Workflow
- Risk and Compliance Testing (RCSA)
- Mortgage Loan Processing
- Customer Due Diligence
- SOX Control Testing
- Alteryx
- Performance Analysis
- Salesforce
- Multitasking
- Detail Oriented
- Flexibility
Websites
Awards Recognition
- Manager Spotlight Award, Wells Fargo, Received Manager Spotlight award for being a top performer throughout 2024 and driving data validation - automation assessment project within enterprise level.
- Gold Award, Bank of America, Recognized with Gold Award for delivering exceptionally well to US clients & customers, having commendable process knowledge, dealing with multiple work types and delivering all with higher performance.
Timeline
Business Execution Administrator - Quality Assurance Monitoring & Automation
Wells Fargo
02.2024 - Current
Officer: Senior Team Member - Card Dispute Resolution & Fraud Investigation
Bank of America
07.2022 - 02.2024
Associate Team Member- Independent Enterprise Testing, Consumer Operation Quality Assurance
Bank of America
08.2020 - 07.2022
Master of Science -
Centurion University of Technology & Management
Bachelor of Science -
Utkal University