AC Praveen Babu
BPO
Hyderabad
Summary
Dynamic operations supervisor at Genpact with a proven track record in staff evaluation and conflict resolution. Enhanced customer satisfaction through effective communication and meticulous attention to detail. Skilled in budget planning and fostering a collaborative team environment, ensuring compliance with industry standards while promoting employee growth and accountability.
Overview
13
13
years of professional experience
Work History
Supervisor of Operations
Genpact
12.2012 - Current
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Education
Bachelor of Arts - Special English
Railway High School
Guntakal, India 04.2001 -
Skills
Staff evaluation
Maintenance oversight
Budget planning
Recruitment and hiring
Staff training
Operations management
Performance management
Operational efficiency
Timeline
Supervisor of Operations
Genpact
12.2012 - Current
Bachelor of Arts - Special English
Railway High School
04.2001 -