Acquinas Vishal I
Secunderabad
Summary
Detail-oriented Operations and Client Onboarding professional with 5 years of experience in retail management, banking operations, KYC/AML, and customer support. Expertise in team coordination, compliance, data quality, and high-volume client operations. Demonstrated analytical and problem-solving skills, effectively supporting international stakeholders.
Overview
10
10
years of post-secondary education
4
4
years of professional experience
Work History
Analyst – Client Onboarding & KYC
Tata Consultancy Services
06.2022 - 08.2023
- Performed end-to-end KYC, Customer Due Diligence (CDD), and Client Identification Program (CIP) activities.
- Conducted client onboarding, periodic reviews, and data remediation activities.
- Executed quality checks to ensure accuracy and completeness of client reference data, minimizing onboarding errors.
- Validated legal entity information using AVOX, Orbis, GLEIF, D&B, OpenCorporates, Bloomberg, and regulatory sources.
- Created and modified legal entities through data research and validation, enhancing compliance processes.
- Maintained client records in line with AML requirements and internal policies.
- Collaborated with global stakeholders to resolve onboarding and documentation issues.
- Prepared MIS reports and monitored SLA adherence to support operational efficiency in business-as-usual activities.
Technical Support Associate (GoDaddy Process)
Genpact
05.2021 - 05.2022
- Provided technical support via chat for website and hosting issues, ensuring timely resolution of customer inquiries.
- Diagnosed and resolved customer problems within SLA timelines.
- Recommended tailored products and services, enhancing customer satisfaction and identifying potential sales opportunities.
- Delivered exceptional customer experiences while simultaneously managing multiple chat interactions.
- Documented customer interactions and followed escalation procedures.
Customer Relationship Executive – Forex Operations
Thomas Cook India Pvt. Ltd.
06.2019 - 05.2020
- Handled forex operations for B2B, B2C, and airport customers.
- Managed forex operations for B2B, B2C, and airport customers, ensuring seamless transactions.
- Coordinated cash-flow reports, reconciliations, and payment follow-ups to maintain financial accuracy.
- Resolved invoice discrepancies for corporate clients, enhancing trust and satisfaction.
- Managed cash-flow reports, reconciliations, and payment follow-ups.
- Maintained compliance with financial procedures and documentation standards.
Education
MBA - Finance & Marketing
Loyola Academy Degree & PG College
Hyderabad 08.2017 - 12.2019
B.A. - Mass Communication
St. Joseph's Degree College
Hyderabad 05.2014 - 12.2017
Intermediate (CEC) -
St. Joseph's Junior College
Secunderabad 06.2012 - 12.2014
SSC -
St. Joseph's High School
Secunderabad 06.2011 - 12.2012
Skills
- KYC
- AML
- CDD
- Client Onboarding
- Compliance Monitoring
- Financial Compliance
- Regulatory Reporting
- Data Analysis
- Data Visualization
- Client data management
- Process Improvement
- Database Management
- Team Leadership
- Client Relationship Management
Languages
- English
- Hindi
- Tamil
- Telugu
Personal Information
- English
- Hindi
- Tamil
- Telugu
Timeline
Analyst – Client Onboarding & KYC
Tata Consultancy Services
06.2022 - 08.2023
Technical Support Associate (GoDaddy Process)
Genpact
05.2021 - 05.2022
Customer Relationship Executive – Forex Operations
Thomas Cook India Pvt. Ltd.
06.2019 - 05.2020
MBA - Finance & Marketing
Loyola Academy Degree & PG College
08.2017 - 12.2019
B.A. - Mass Communication
St. Joseph's Degree College
05.2014 - 12.2017
Intermediate (CEC) -
St. Joseph's Junior College
06.2012 - 12.2014
SSC -
St. Joseph's High School
06.2011 - 12.2012