Asmitha Jyothi Shetty
Banker (Customer Representative And Branch Operations)
Summary
Organized and dedicated professional with extensive experience in the field of banking and customer service. Skilled at managing banking operations and providing enhanced customer experiences by employing service oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. Willingness to take on added responsibilities to meet organizational goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Representative and Branch Operations
The South Indian Bank Ltd
09.2013 - 05.2017
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Handled various accounting transactions.
- Generated monthly reports on customer activity and customer feedback.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
- Opened, closed, and updated accounts for customers.
- Maintained accountability of transactions including the custody, count and supervision of large amounts of inventory.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding branch operations, policies and services.
- Educated customers on online banking and mobile banking applications.
Education
Master of Commerce - Applied Finance And Accounting
St.Aloysius College
Mangalore University 05.2011 - 04.2013
Bachelor of Commerce -
Mahatma Gandhi Memorial College
Mangalore University 05.2008 - 04.2011
Skills
Customer service and support
undefinedAffiliations
- Indian Institute of Banking and Finance
Certification
Anti- Money Laundering and KYC, Indian Institute of Banking and Finance,2014
Banking Software
Finacle 10
Timeline
Customer Representative and Branch Operations
The South Indian Bank Ltd
09.2013 - 05.2017
Master of Commerce - Applied Finance And Accounting
St.Aloysius College
05.2011 - 04.2013
Bachelor of Commerce -
Mahatma Gandhi Memorial College
05.2008 - 04.2011
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