Adalbert Gonsalves
Mumbai
Summary
To excel in all endeavors I undertake with the deliverance of outstanding results and utmost optimization of my resources.
Overview
28
28
years of professional experience
Work History
Service Desk Engineer
Allied Digital Services Limited
09.2023 - 01.2024
- Assisting employees of E&J Gallo Winery (USA) in unlocking their accounts, resetting passwords, installing new software after getting approval from the respected departments, troubleshooting system errors and taking remote access to resolve issues.
Fraud Analyst Specialist II
JP Morgan Chase & Co
02.2023 - 04.2023
- Assisting US customers with regards to their debit card queries, assisting and analyzing fraud on debit card and escalating to concerned teams.
Sr Technical Support Executive
Action Data Systems LLC
04.2022 - 01.2023
- Assisting customers with queries regarding their tour bookings, offering technical support to customers via phone, chat, text, and emails.
Sr. Customer Support Executive
Avenues Payments (I) Pvt Ltd
04.2013 - 06.2021
- Handling customers calls with regards to the status of their transactions and informing them about transaction processing time, handling customer chats with regards to queries on remittance, handling YES Bank Yes Remit process [Sept 2016 - Feb 2018], handling customer calls, informing them about the status of their transactions, answering customers mail with regards to their remittance queries, preparing reports of transactions processed on a daily basis and forwarding the same by mail to the concerned team, completing KYC verification calls and uploading documents required for the same, co-ordinating with RM's with regards to information required from customers by calls and mails, handling Kotak Mahindra banks Kotak remittance process from [Feb-2018 till date], co-ordinating with customers with regards to documents required by compliance team, assisting customers in booking transactions through the online portal, handling calls and mails with regards to queries on customers status of transaction.
Senior Tech Support Associate (Service Desk)
Mphasis Ltd - (Mumbai)
04.2010 - 08.2012
- Handling emails and processing Imac request forms for Xerox Ltd (Europe), handling Tech support calls for Eli Lilly (USA).
Customer Service Executive
Akal (UK) Ltd. (Choiceful.com)
08.2007 - 03.2010
- Maintaining stock available, processing customer orders through phone or email and dispatching goods to them through various couriers, handling queries regarding their orders, giving the customers relevant information pertaining to benefits on their account.
Compliance Executive
Standard Contact Management Services Pvt Ltd
01.2002 - 07.2007
- Listening to vox files, checking the compliance parameters and analyzing them so as to ensure that the calls meet the preset compliance and quality standards, worked for B2C campaigns such as American Financial Services, Trace - it medical systems, Medistar, National Online Services etc, just to name a few.
Executive - Customer Services & Office Administration
TCR Engineering Services Pvt Ltd
01.1996 - 01.2002
- Interacting with clients with regards to testing of their samples and attending phone queries, dispatching of complete reports to respective clients after completion and validation of samples tested, interacting with clearing and forwarding agencies with regards to clearing of shipments, follow-up and collection of payments.
Education
T.Y.B.COM -
St. Arnolds College Mumbai
03.2024
H.S.C -
Mumbai Board
03.1994
S.S.C -
Mumbai Board
03.1990
Skills
- MS Windows 2010
- Written and verbal communication
Additional Qualification
Diploma in MS Office, Data Pro Institute, 10/1999
Personal Information
- Date of Birth: 06/20/74
- Nationality: Indian
- Marital Status: Married
Languages
English,Hindi,Marathi,Konkani,French
Languages
English
First Language
Hindi
Proficient
C2
Marathi
Proficient
C2
French
Beginner
A1
Timeline
Service Desk Engineer
Allied Digital Services Limited
09.2023 - 01.2024
Fraud Analyst Specialist II
JP Morgan Chase & Co
02.2023 - 04.2023
Sr Technical Support Executive
Action Data Systems LLC
04.2022 - 01.2023
Sr. Customer Support Executive
Avenues Payments (I) Pvt Ltd
04.2013 - 06.2021
Senior Tech Support Associate (Service Desk)
Mphasis Ltd - (Mumbai)
04.2010 - 08.2012
Customer Service Executive
Akal (UK) Ltd. (Choiceful.com)
08.2007 - 03.2010
Compliance Executive
Standard Contact Management Services Pvt Ltd
01.2002 - 07.2007
Executive - Customer Services & Office Administration
TCR Engineering Services Pvt Ltd
01.1996 - 01.2002
T.Y.B.COM -
St. Arnolds College Mumbai
H.S.C -
Mumbai Board
S.S.C -
Mumbai Board
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