Adam Delp
Cayuga
Summary
Proven leader in customer satisfaction and efficiency improvements, notably at Road Runner Transportation. Expert in route planning and vehicle maintenance, coupled with exceptional problem-solving abilities. Enhanced on-time delivery rates significantly. Skilled in fostering teamwork and collaboration, ensuring high levels of client satisfaction and repeat business across sales and finance roles.
Energetic and reliable individual with excellent communication skills and commitment to providing great customer service. Possesses valid driver's license and strong understanding of local routes and navigation, coupled with exceptional time management abilities. Dedicated to ensuring timely and accurate deliveries, contributing to overall customer satisfaction.
Overview
19
19
years of professional experience
Work History
Fed Ex Delivery
Road Runner Transportation
11.2024 - Current
- Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
- Demonstrated strong problem-solving skills when faced with unexpected challenges such as road closures or inclement weather.
- Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
- Increased on-time delivery rates through effective communication with dispatchers and proactive route adjustments.
- Handled fragile items carefully, reducing instances of damage during transit and increasing client satisfaction levels.
- Assisted in warehouse organization, streamlining the loading process for faster dispatch times.
- Adhered to all company policies and procedures related to safety, security, and compliance while performing deliveries.
- Conducted thorough vehicle inspections before each shift, identifying potential issues early to minimize downtime or delays.
- Anticipated, identified and helped resolve problems with deliveries.
- Complied with company safety standards, DOT regulations and company delivery policies.
Sales and Finance Manager
Auto Credit Builders
12.2015 - 05.2022
- Improved financial performance by implementing strategic budget planning and monitoring.
- Analyzed financial reports to support data-driven decision-making.
- Strengthened financial controls, ensuring compliance with regulatory standards.
- Developed financial models for accurate forecasting and risk assessment.
Special Finance Manager
Hubler Mazda
12.2014 - 12.2015
- Collaborated with sales team members to identify customers who required special financing options, ensuring they received tailored support.
- Cultivated long-term relationships with repeat clients by consistently delivering personalized service and flexible financing solutions.
- Assisted customers in understanding their credit scores and provided guidance on how to improve them for future financing opportunities.
- Identified areas for improvement in the overall special finance department, implementing changes that led to increased efficiency and profitability.
Special Finance Manager
Ray Skillman
05.2013 - 12.2014
- Planned, developed and managed sub-prime lending program guidelines.
- Collaborated with sales team members to identify customers who required special financing options, ensuring they received tailored support.
- Cultivated long-term relationships with repeat clients by consistently delivering personalized service and flexible financing solutions.
- Assisted customers in understanding their credit scores and provided guidance on how to improve them for future financing opportunities.
Sales Manager/Finance Manager
Blosom Chevrolet
02.2006 - 04.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Education
Certificate - Finance
Ethos Finance School
Fort Worth, TX01-2008
General Study - General Study
Vincennes University
Vincennes, IN08-1997
High School Diploma -
North Vermillion
Cayuga, IN05-1995
Skills
- Safety awareness
- Route planning
- Vehicle maintenance
- Navigation expertise
- Load securing
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and reliable
- Multitasking and organization
- Time management skills
- Adaptability and flexibility
- Safe driving record
Timeline
Fed Ex Delivery
Road Runner Transportation
11.2024 - Current
Sales and Finance Manager
Auto Credit Builders
12.2015 - 05.2022
Special Finance Manager
Hubler Mazda
12.2014 - 12.2015
Special Finance Manager
Ray Skillman
05.2013 - 12.2014
Sales Manager/Finance Manager
Blosom Chevrolet
02.2006 - 04.2013
Certificate - Finance
Ethos Finance School
General Study - General Study
Vincennes University
High School Diploma -
North Vermillion
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