Summary
Overview
Work History
Education
Skills
Certification
Certifications
Personal Information
References
Timeline
Generic

Adam Detwiler

South Bend

Summary

Results-driven Comfort Advisor with a proven history of surpassing sales targets and fostering strong customer relationships. Expertise in proposal development and team collaboration ensures delivery of exceptional service and customer satisfaction. Extensive experience across various industries enhances adaptability and knowledge, providing valuable insights to clients. Technical proficiency and commitment to continuous learning facilitate effective product and service recommendations, addressing client needs comprehensively.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Comfort Advisor/Salesperson

Great Lakes Heating and Air Conditioning
South Bend
08.2025 - Current
  • Conducted in-home consultations to assess customer comfort needs.
  • Recommended heating and cooling solutions based on customer preferences.
  • Developed customized proposals for HVAC systems and services.
  • Educated clients on energy efficiency and product features.
  • Collaborated with installation teams to ensure seamless service delivery.
  • Maintained up-to-date knowledge of industry trends and technologies.
  • Built strong relationships with clients through effective communication.
  • Provided follow-up support to ensure customer satisfaction post-installation.
  • Researched available rebates from utility companies that could help offset costs for customers.
  • Owned customer project from sales presentation through equipment installation and follow-up visits and calls to verify full satisfaction.
  • Performed troubleshooting on HVAC equipment to help identify customer needs.
  • Developed and maintained relationships with existing customers through follow up visits and phone calls.
  • Advised customers on proper usage of their HVAC systems in order to maximize efficiency and longevity.
  • Recommended additional services such as air purification or dehumidification solutions as needed.
  • Analyzed thermostat readings to determine if a unit is operating correctly.
  • Created accurate, clear and complete sales proposals for easy communication to installation and billing teams.
  • Scheduled appointments and met with potential clients in homes, listened to needs, answered questions and pinpointed best solutions through consultative sales approach.
  • Completed necessary paperwork to include agreements, financial documents, heat gain and loss calculations, installation notes and rebate forms.
  • Coordinated with other contractors when necessary to complete a job efficiently.
  • Conducted in-home consultations to diagnose customer needs and present comfort solutions.
  • Built customer rapport to sell right products and services to confident and informed buyers and negotiated and closed sales.
  • Welcomed incoming sales inquiries with genuine interest and appreciation and generated excitement among potential customers about company's products and services.
  • Reviewed blueprints and plans to identify potential problems before installation begins.
  • Generated sales via networking events and home shows, fostering growth of current industry knowledge while connecting with potential clients.
  • Mastered product and service offerings and patiently educated customers on HVAC solutions and multiple product options, warranties, pricing and financial options.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
  • Negotiated and closed deals with minimal oversight.
  • Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
  • Participated in training sessions to improve product knowledge and sales techniques.
  • Demonstrated product features and benefits to enhance customer understanding.
  • Resolved customer complaints promptly and efficiently.
  • Developed and implemented strategies to meet sales quotas.
  • Produced sales documents, finalized deals and filed records.

Business Field Services Technician

AT&T
South Bend
01.2009 - 07.2020
  • Install and maintain AT&T copper and fiber infrastructure for analog, digital and IP systems from the Central Office to the endpoint user.
  • Work with Nationwide and International Project Management groups to develop and maintain AT&T AVPN, MIS, Point to Point and AT&T WI-FI services networks.
  • Engineer, Project manage, and implement new IP networks and telecommunications systems for small to large businesses locally, nationally, and internationally
  • Install, verify and maintain premises wiring and fiber infrastructure from prints developed by both AT&T engineering teams and customers' endpoint IT managers.
  • Develop trust and bridge communications gaps between AT&T project managers, engineers and endpoint IT managers in order to facilitate smooth transitions and total customer satisfaction.
  • Site survey and complete detailed spreadsheets and prints for bidding on upcoming projects and circuit migrations for AT&T engineers
  • Required to work on projects independently or with a small to large team efficiently to completion which ranged from working with international companies and their support to a radio or cell tower in a remote location.
  • Be the eyes, ears and hands for all remote parties in the team and give detailed descriptions and address any concerns onsite.
  • Work with Cisco, Aruba, Linux and Windows platforms and their support teams.
  • Interacted with all necessary partners including vendors, upper management and peers.

Installation and Repair Technician

Direct TV/ Direct Sat
Plymouth
08.2006 - 05.2008
  • Installation and maintenance of residential satellite tv service
  • Maintain truck inventory
  • Applied time management skills to complete a daily scheduled work list
  • Use knowledge of residential construction to plan and wire residential homes to be both trouble free and aesthetically pleasing
  • Was able to maintain productivity and quality to achieve top-pay tier during employment.

Options Production Foreman

J&L Cargo Express
Bristol
02.2004 - 08.2006
  • Began as a sidewall builder moved to flooring installer and then quality control inspector
  • Worked up to promotion to Options Foreman Oversaw installation of custom cabinets, plumbing and additional electrical systems in cargo trailers
  • Managed fifteen workers in the option department and ensured safety and quality in production
  • Developed new production techniques to enhance efficiency and product quality.

Salesman

Drive Smart LLC
Goshen
09.2003 - 02.2004
  • Work with customers to find, love and buy used cars
  • Gained knowledge of new and used car financing
  • Worked on a very successful traveling inventory liquidation team that went to countrywide dealerships that were stagnant to boost sales and teach sales techniques.

Pharmacy Technician Lead Manager

Park Pharmacy
Goshen
03.1997 - 08.2003
  • Accurately fill and verify new and maintenance prescriptions
  • Work with Doctors, nurses and insurance companies to accurately and cost- effectively distribute medications
  • Managed 20 technicians spread over 5 locations
  • Develop a training program for the new state certification requirements for pharmacy technicians
  • Manage employee scheduling, hire new employees and coach current employees not working to high quality standards
  • Accurately compound custom medications
  • Ensure customer service standards were met Helped develop online billing software to expedite billing and reimbursement from insurance companies.
  • Certified Orthotic, Support Brace and Support Stocking fitter
  • Colostomy and Urostomy appliance specialist

Education

B.S. in Pharmacy - Pharmacy

Purdue University
West Lafayette, IN
05-2001

High School Diploma -

Northridge High School
Middlebury, IN

Skills

  • Excellent verbal and written communication skills
  • IP networking and Telephone system experience
  • Cisco Aruba Linux and Microsoft experience
  • Proficient in reading prints and schematics
  • Above average troubleshooting skills
  • P>Field Service in inclement weather
  • Microsoft Windows
  • Technical Support
  • Telecommunication
  • P>WAN networking
  • Service Technician Experience
  • P>Cisco and Cisco Meraki Experience
  • Customer satisfaction
  • P>IP Networking
  • P>Office 365
  • Networking
  • Plumbing
  • Project Management
  • Quality control
  • Schematics
  • Time management
  • Troubleshooting
  • P>Low Voltage Wiring
  • P>Technical Analysis
  • P>Hardware and software installation
  • P>Issue escalation
  • P>Customer training
  • P>Safety standards and protocols
  • P>Basic print reading skills and layout skills
  • HVAC system consultation
  • Customer project management
  • Customer relationship management
  • Networking strategies
  • Technical documentation
  • Goal-oriented mindset
  • Lead development
  • Performance tracking
  • Upselling strategies
  • Sales proposals
  • Resourcefulness
  • Adaptability and flexibility
  • Lead prospecting
  • Contract preparation
  • Closing sales
  • Sales analysis
  • Professional demeanor
  • After-sales support
  • Product management and pricing
  • Product and service knowledge
  • Customer needs assessment

Certification

Boom and scissor lift certified

Certifications

06-2020

Personal Information

Title: Business Field Services Technician

References

References available upon request.

Timeline

Comfort Advisor/Salesperson

Great Lakes Heating and Air Conditioning
08.2025 - Current

Business Field Services Technician

AT&T
01.2009 - 07.2020

Installation and Repair Technician

Direct TV/ Direct Sat
08.2006 - 05.2008

Options Production Foreman

J&L Cargo Express
02.2004 - 08.2006

Salesman

Drive Smart LLC
09.2003 - 02.2004

Pharmacy Technician Lead Manager

Park Pharmacy
03.1997 - 08.2003

B.S. in Pharmacy - Pharmacy

Purdue University

High School Diploma -

Northridge High School

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Adam Detwiler