Adam Jones
Merrillville,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Maintenance Manager
Provincetown Improvement Association
05.2023 - Current
- Supervised employee performance, preventive maintenance, and safety.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Plant Logistics Attendant
Synovos
06.2018 - 02.2020
- Serve as on-site labor in the logistics area of the storeroom including receiving, stocking, issuing, inventory accuracy, cycle counting, client interface, customer service and computer transaction entry. Also, liaison and point of contact between the client, 3rd party vendors and the company buyers for essential material needs and changes for equipment.
Material Handler
Jupiter Aluminum via Crown Services temp
11.2017 - 04.2018
- Loads, unloads, and moves materials within or near plant, yard, or work site, performing any combination of following duties: Reads work order or follows oral instructions to ascertain materials or containers to be moved. Scan band and tag aluminum after proceeded through cold mill.
Department Head Shipping
Home Depot HDE
05.2015 - 10.2017
- Freight/Shipping Receiving supervisor: Instruct and train team to unload and pack out product in store. Training includes equipment (Forklift, Order picker etc.), company expectation on product placement and standards. Performed duties in all departments and train employees as needed. Open and close store i.e. closing store registers securing all doors/store vaults and setting and disarming alarms.
GENERAL CONTRACTOR
A&J CONTRUCTION
01.2007 - 01.2017
- Lead contractor for commercial and residential property. Trained employees and coordinated third party contractors to complete projects i.e. electricians, plumbers etc.
- Managed large-scale construction projects within cost, quality and time constraints,
CALL CENTER T-MOBILE CUSTOMER SERVICE
ANEXTSERVICES
03.2015 - 03.2016
- Answering phones from customers professionally and responding to customer inquiries and complaints. Completing call logs and call reports as necessary and updating them in the database. Routing inbound calls to the appropriate resources.
SHIFT SUPERVISOR
SECURITAS
01.2010 - 01.2013
- Supervised and trained 50+ employee at client site (BP Whiting). Performed scheduling duties also while filling open shifts as needed without affecting company cost. Conducted employee new hire training for supervisors and employees which also included company policy refreshers. Performed duties in BP emergency call center. Reviewed and filed daily shift reports.
REPAIR: CALL CENTER
ATT/SBC
01.2001 - 01.2007
- Conducted in-depth interviews to interpret subscriber’s problems. Implemented test and analyzed trouble in translation and line signatures in phone lines. Test ISDN, T1 and alarm circuit Dispatch field technicians based on troubleshooting results to appropriate locations.
Education
Some College (No Degree) - COMPUTER INFORMATION SYSTEMS
DEVRY
Chicago Illinois Skills
- General office Skills, Computer Savvy, Written Correspondence, Call Center, Customer Service, Professional Presentations, Experienced training non-technical end users, Accustomed to long hours
- Plumbing systems
- Project management
- Grounds maintenance
- Continuous improvement
- Electrical systems
- Work order management
- Expense tracking
- Safety protocols
- Apartment maintenance
- Installation management
Timeline
Maintenance Manager
Provincetown Improvement Association
05.2023 - Current
Plant Logistics Attendant
Synovos
06.2018 - 02.2020
Material Handler
Jupiter Aluminum via Crown Services temp
11.2017 - 04.2018
Department Head Shipping
Home Depot HDE
05.2015 - 10.2017
CALL CENTER T-MOBILE CUSTOMER SERVICE
ANEXTSERVICES
03.2015 - 03.2016
SHIFT SUPERVISOR
SECURITAS
01.2010 - 01.2013
GENERAL CONTRACTOR
A&J CONTRUCTION
01.2007 - 01.2017
REPAIR: CALL CENTER
ATT/SBC
01.2001 - 01.2007
Some College (No Degree) - COMPUTER INFORMATION SYSTEMS
DEVRY
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