Adam Keywood
Franklin,Indiana
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
14
14
years of professional experience
Work History
Parts Manager
DWI
10.2023 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Service Manager
Meineke
02.2023 - 10.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Manager
Pep Boys - Manny, Moe and Jack
10.2014 - 02.2023
- Write schedules
- Write up customers
- Answer phones
- Assist with repairs when necessary
- Explain in detail to customers about repairs needed for their vehicle
- Distribute work to technicians
- Check P&L
- Handle fleet customers
Salesman
vector marketing
01.2014 - 07.2014
- Set up appointment via phone
- Do demo
- Be professional
- Help with any questions
- Skills Used: People skills, Verbal skills, Phone skills
car salesman
Puente Hills Chrysler
08.2013 - 11.2013
- Walk lot to know inventory
- Meet and greet
- Demo vehicle
- Test drive
- Paperwork
- Accomplishments: This was a very good job to learn from
- I learned from all the e salesman and it was a great experience of my life
- Skills Used: Be professional and respectful, Negotiation skills
Dietary Assistant
Brownsburg Meadows Senior Center
09.2011 - 03.2012
- Prep and Clean tables for Meals (Breakfast, Lunch, Dinner)
- Aid Seniors when needed in preparing their plate for meals
- Assist Chefs to prepare meals for seniors
Education
High School -
Avon High School
Avon, IN01.2012
Skills
- Auto Service Management
- Retail Sales
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Vendor relations
- Customer relations
- Staff training
- POS systems operations
Personal Information
- Authorized To Work: US
- Title: Service Manager
Timeline
Parts Manager
DWI
10.2023 - Current
Service Manager
Meineke
02.2023 - 10.2023
Service Manager
Pep Boys - Manny, Moe and Jack
10.2014 - 02.2023
Salesman
vector marketing
01.2014 - 07.2014
car salesman
Puente Hills Chrysler
08.2013 - 11.2013
Dietary Assistant
Brownsburg Meadows Senior Center
09.2011 - 03.2012
High School -
Avon High School
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