Adam Murrell
Jeffersonville
Summary
Experienced financial analyst known for driving data-driven insights and enhancing operational processes. Expertise in interchange program analysis, ensuring accuracy in financial reporting, and delivering impactful training to stakeholders.
Overview
18
18
years of professional experience
Work History
Financial Analyst Senior Specialist
WorldPay/Global Payments
Cincinnati, OH
03.2020 - Current
- Monitors interchange programs across multiple platforms analyzing fluctuations to prevent revenue leakage due to fees assessed incorrectly well as bimonthly authorization enhancements.
- Evaluates potential effects of card brand release changes through impact analysis used by various lines of business including pricing, sales teams, and clients to project cost.
- Escalation point for enterprise level portfolios researching transaction data across all schemes and providing guidance to optimize qualifications.
- Review and summarize multiple card brand bulletins for development teams to properly implement off-cycle well as bi-yearly mandates.
- Support sales teams across multiple verticals addressing various inquiries including research, investigation, education, cost analysis, and interchange optimization initiatives. Provides recurring training presentations and self-help documentation.
- Proficient in SQL based tools, data mining, sourcing, consolidation, pattern recognition, and presentation of data to stakeholders.
- Enhanced attention to detail with the ability to focus ensuring accuracy and quality of output.
Interchange Compliance Team Lead
Global Payments
Jeffersonville, IN
09.2019 - 03.2020
- Analyzes and determines why transactions qualify for certain interchange rates well as the criteria determining when transactions downgrade or assess to a reduced incentive program on a mass scale.
- Oversee interchange monitoring and statistical tracking analysis of activity and trends in both credit and PIN debit volume. Conducts research when anomalies are identified and escalates to stakeholders.
- Reviews and evaluates card brand publications and release documentation for impacts pertaining to transaction qualification, fees and rates.
- Ensure new team members are properly trained and understand interchange methods and logic.
- Recommendations to executive management teams for implementation of solutions to improve qualifications which may include changes to internal processes, client equipment, software or procedures.
- Address interchange related inquiries, management escalations, in a digestible format.
Sales Trainer
Global Payments
Jeffersonville, IN
11.2017 - 09.2019
- Performed analysis via competitor invoices to determine profit margin.
- Created documentation to streamline interchange leveraging strategies and reference points.
- Trained, developed, and mentored multiple individuals in best practices, analysis techniques, best practices and bankcard methodology.
- Worked as a liaison with various IT teams to validate and correct margin calculations through the company's flagship Atlas boarding platform.
- Escalation point for enterprise level accounts, complex interchange verticals, and high-profile sales executives.
Senior Interchange Analyst
Heartland Payment Systems
Jeffersonville, IN
03.2010 - 11.2017
- Subject matter expert on interchange fees, rates, and qualification requirements.
- Extensive experience with statement analysis and various strategies utilized by sales to sign new clients.
- Trained, developed, and mentored all members of the team.
- Maintained workflow, quality control, and productivity of department during multiple cycles that sustained various on-site manager changes.
- Developed good working relationships consolidating ideas from various departments to optimize productivity.
Division Manager
Heartland Payment Systems
Jeffersonville, IN
03.2009 - 03.2010
- Provided direction of workflow for employees within the division.
- Ensured staff were appropriately trained and supervised.
- Collaborated closely with team to identify services and process improvement needs.
- Planned and implemented procedures to maintain effective and efficient operations.
- Escalation point for various systems and inquiries unresolved from level one support.
Customer Service Representative
Heartland Payment Systems
Jeffersonville, IN
04.2008 - 03.2009
- Provided accurate high-quality service for both internal and external customer inquiries related to the bankcard industry.
- Subject matter expert in various terminal applications regarding downloads, communication errors, and internet troubleshooting.
- Team conversion specialist for transitioning merchants off legacy platforms.
- Assigned to complex issues requiring research and diligence skills with significant financial implications.
Education
Associate of Science - Information Technology
Ivy Tech Community College of Indiana
Indianapolis, IN03-2008
Skills
- Microsoft Excel
- SQL
- Data Mining
- Data Analysis
- Financial management
- Financial statement analysis
Accomplishments
Served in the United States Navy from 1998 - 2003 deployed supporting Operation Enduring Freedom.
Timeline
Financial Analyst Senior Specialist
WorldPay/Global Payments
03.2020 - Current
Interchange Compliance Team Lead
Global Payments
09.2019 - 03.2020
Sales Trainer
Global Payments
11.2017 - 09.2019
Senior Interchange Analyst
Heartland Payment Systems
03.2010 - 11.2017
Division Manager
Heartland Payment Systems
03.2009 - 03.2010
Customer Service Representative
Heartland Payment Systems
04.2008 - 03.2009
Associate of Science - Information Technology
Ivy Tech Community College of Indiana