Summary
Overview
Work History
Education
Skills
References
Timeline
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Adam Norman

Greenwood

Summary

Dynamic leader in both the public and private sector.

Overview

28
28
years of professional experience

Work History

Deputy Director

Indiana Department of Child Services
Indianapolis
04.2019 - 09.2025
  • Led Indiana's child support program.
  • Responsible for determining and implementing the vision and mission of the program at both the Child Support Bureau (CSB) and with the program's county clerk and prosecutor partners.
  • Responsible for setting the tone and direction of CSB staff as well as working with over 25 interface partners.
  • Successfully led the program through the COVID-19 pandemic by being able to maintain child support services to program participants as well as maintaining the program's overall performance metrics.
  • Successfully implemented Lean processes at CSB, including Rapid Improvement Events, and Huddles. This also led to an agency-wide reorganization and reassessment of every process and policy for the program.
  • Served as the business project lead for system modernization.
  • Led the program's performance to fifth in the nation.

Assistant Deputy Director

Indiana Department of Child Services
Indianapolis
05.2018 - 04.2019
  • Headed Communication and Training Unit, Field Consultant Unit and the Program Support Unit.
  • Guided policy, communication, and county liaison work for the agency.
  • Developed new protocols for these units, as well as worked to increase overall education and performance for the statewide program through the work of these units.

General Counsel

IPS-Energy USA
Greenwood
08.2016 - 05.2018
  • Served as General Counsel for international software company, based in Germany.
  • Provided contract review and negotiation for dozens of software contracts in a variety of global jurisdictions.
  • Attended multiple vendor conferences as a vendor representative.
  • Served as head of Human Resources for global offices in Australia, Croatia, Germany, Slovenia, Serbia, the United Arab Emirates, and the United States.
  • Developed the first company travel policies and Human Resources manual.

Assistant Deputy Director/Senior Manager/Supervisor

Indiana Department of Child Services
Indianapolis
03.2011 - 2016
  • Led the expansion, training and implementation of the CSB's Field Consultant group from a staff of 6 to 20.
  • Further, led the establishment, development, pilot and implementation of the agency's first Financial Quality Assurance (FQA) group.

Deputy Prosecutor

Bartholomew County Prosecutor's Office
Columbus
07.2003 - 03.2011
  • Establish, enforce, and modify support orders, and establish paternity. Litigated 50 to 100 civil hearings per week.
  • Drafted various petitions, motions and briefs relating to child support.
  • Implemented new office policies and increased public service.

Deputy Prosecutor

Tippecanoe County Prosecutor's Office
Lafayette
01.1998 - 07.2003
  • Establish, enforce and modify support orders and establish paternity. Draft various petitions, motions and briefs relating to child support.
  • Determine the child support office policy on a variety of matters, including maintaining compliance with federal and state regulations relating to the IV-D office.

Education

J.D. -

Indiana University School of Law
Indianapolis, IN
05-1997

Bachelor of Science - Kelley School of Business

Indiana University
Bloomington, IN
05-1994

Skills

  • Child support policy
  • Performance metrics
  • Process improvement
  • Contract negotiation
  • Legal compliance
  • Program management

References

References available upon request.

Timeline

Deputy Director

Indiana Department of Child Services
04.2019 - 09.2025

Assistant Deputy Director

Indiana Department of Child Services
05.2018 - 04.2019

General Counsel

IPS-Energy USA
08.2016 - 05.2018

Assistant Deputy Director/Senior Manager/Supervisor

Indiana Department of Child Services
03.2011 - 2016

Deputy Prosecutor

Bartholomew County Prosecutor's Office
07.2003 - 03.2011

Deputy Prosecutor

Tippecanoe County Prosecutor's Office
01.1998 - 07.2003

J.D. -

Indiana University School of Law

Bachelor of Science - Kelley School of Business

Indiana University

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