Adarsh Channappa
Bangalore
Summary
Dynamic team leader with proven skills in training, mentorship, and workflow optimization. Demonstrated ability to manage projects effectively and enhance team performance to meet client targets. Proven team leader with a strong focus on project management and workflow optimization. Expertise in training junior analysts and enhancing team performance, ensuring project success and adherence to quality standards.
Overview
9
9
years of professional experience
Work History
Junior Team Leader
TurningPoint Software Solutions Pvt Ltd
Bangalore
04.2022 - Current
- Led team of junior and mid-level provisioning analysts in daily operations and project execution.
- Managed multiple provisioning projects and clients under my supervision.
- Training and mentorship for junior analysts on processes and best practices.
- Developed schedules to optimize workflow and resource allocation.
- Managed team count of 42 agents.
- Coordinated and supervised staff and continuously evaluated performance.
- Assisting team to meet project timelines and quality requirements.
- Conducts weekly team meetings and helps colleagues solve problems that affect them.
- Worked with client team to ensure day-to-day updates and process changes were communicated effectively.
Supervisor
TurningPoint Software Solutions Pvt Ltd
Bangalore
03.2020 - 03.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supervised group of junior and mid-level provisioning analysts.
- Handled client queries, resolved issues.
- Worked on all reports pertaining to project requirements.
- Monitored workflow to improve employee time management and increase productivity.
- Conduct regular SWOT analyses on team and provide feedback to team members.
- Trained new provisioning analysts, assisted team members in understanding process, and helped them meet client targets.
- Self-motivated, with strong sense of personal responsibility.
- Worked well in team setting, providing support and guidance.
- Worked on weekly reports and prepared M&P documents to help new team members understand the workflow.
- Worked with team lead to increase productivity and quality of work to meet company standards.
Provisioning Analyst
TurningPoint Software Solutions Pvt Ltd
Bangalore
05.2019 - 02.2020
- Implemented knowledge gained during training and worked on the project with minimal assistance.
- Spent time with seniors to gain project knowledge acquired from them.
- Supported senior leaders by delivering reports outlining performance to drive process improvements.
Junior Provisioning Analyst
TurningPoint Software Solutions Pvt Ltd
Bangalore
05.2017 - 04.2019
- Completed training on assigned project, learned complete process flow, and started working on project with current team.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked on gaining knowledge of US Telecom industry.
Education
GED -
Orient Collage Of Distance Education
Yadgir04-2021
High School Diploma -
Sri Krishna Polytechnic
Bangalore03-2011
GED -
Jnana Deepthi English Primary & High School
Bangalore04-2007
Skills
- Project management
- Team leadership
- Workflow optimization
- Performance evaluation
- Training and mentorship
- Operational Standards
- Corrective Actions
- Ability to Work in Team
- Decision Making
- Effective Time Management
- Ability to Multitask
- Critical Thinking and Problem Solving
Languages
English
Upper Intermediate (B2)
B2
Kannada
Native
Native
Telugu
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Malayalam
Elementary (A2)
A2
Timeline
Junior Team Leader
TurningPoint Software Solutions Pvt Ltd
04.2022 - Current
Supervisor
TurningPoint Software Solutions Pvt Ltd
03.2020 - 03.2022
Provisioning Analyst
TurningPoint Software Solutions Pvt Ltd
05.2019 - 02.2020
Junior Provisioning Analyst
TurningPoint Software Solutions Pvt Ltd
05.2017 - 04.2019
GED -
Orient Collage Of Distance Education
High School Diploma -
Sri Krishna Polytechnic
GED -
Jnana Deepthi English Primary & High School