ADARSH GM

Setting up new users and giving them access to the intranet.

Managing and maintaining the file servers.

Operating the firewall for the organization.

Monitoring the internet connection for security risks.

Employing the latest security protocols

Perform all duties of operations resource and monitor all operational input to ensure effective project

Inspect and provide on various operations and prepare reports to resolve problems.

Provide live support to operate and control for better performance.

Supervise and ensure effective upgradation of processes.

Participate in various issues and ensure availability round the clock.

• Connecting and setting up hardware
• Installing work stations
• Loading all necessary software
• Providing network access and connectivity to the staff
• Monitoring security
• Installing and maintaining passwords and Foolproof
• Advising staff about any security breach such as change in password
• Ensuring that lock out programs are installed
• Troubleshooting all issues in a timely manner
• Troubleshooting network operating system, software and hardware
• Being familiar with network operating system, software and hardware
• Work within a ticketing system and create documentation for new processes
• Taking new users through the orientation process
• Providing individual support and training upon request
• Providing recommendations about support and information access
• Maintaining an updated inventory of software, hardware and resources.

As a member of corporate team for Reliance Infocomm Ltd in Trivandrum, the job content included the following activities

Corporate Sales and Account Management - Meeting the top business organizations in each Area so as to understand their organization structure, present telecom infrastructure (including voice and data lines) and finding out the scope through which to convert them to Reliance Costumers

Collection Management- I was responsible for the bill collection from corporate Customers and solving their billing issues