Summary
Overview
Work History
Certification
Skills
Projectsworked
Accomplishments
Education
Work Availability
Timeline
AdministrativeAssistant
Adarsh Goswami

Adarsh Goswami

Sr.Risk Compliance Specialist
Hyderabad

Summary

I am passionate about the work I do and would love to bring my expertise and skills to learn and unlearn things. I have been with Uber for more than 4 years now which has given me a vast experience on various teams and following my duties in every role and adding value to the organization and communities it serves.
Let's get it is the motto of life for me.

Overview

8
8
years of professional experience
1
1
Certificate

Work History

SQRC-Specialist ll

UBER
01.2022 - Current
  • As a Service quality risk compliance- ll my major role is handling the reactive and proactive queue where we use the JIRA tool and respond with in the SLA.
  • Stakeholder management followed by updating the day to day tasks
  • Lead project initiatives for quality improvement and process optimization
  • Resolving complex queries on JIRA's as the business requires TAT of 24 hrs to reply and closing it for first time resolution
  • Deep dive and analysis to find trends and root causes of errors to give feedback on site or agent performance
  • Manage multiple queues to ensure productivity across the LOB
  • Being primary g- to person in the team for policy and process questions
  • Working on Ad-hoc works by collaborating with other teams.

SQRC-Specialist l

UBER
01.2021 - 12.2021
  • Worked under NA & BGC adjudication process which requires handling key charges to be verified on account handling
    to mitigate risk on the platform. Share insights based on any trends you notice while coding contacts. Escalating key
    problems on the ground and always taking feedback when necessary. The team works across multiple lines of
    business within Ube

KEY ACCOUNT MANAGER

UBER
08.2018 - 12.2020

PROCESS ASSOCIATE

AMAZON INDIA PVT.LTD
03.2017 - 07.2018

Certification

Team Lead Intern - Project ACE

Skills

Team collaboration

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Projectsworked

I trained a group of 12 employees in the organization by focusing on maintaining 100% quality standards in all tasks and processes. I began by outlining clear expectations and delivering hands-on training sessions that emphasized precision, consistency, and attention to detail. I also guided them through creating Standard Operating Procedures (SOPs), ensuring they understood how to document every step of the workflow to guarantee uniformity and quality control. Through regular feedback and reinforcement, I helped them internalize these practices, making quality a core part of their daily operations.

Accomplishments

  • Team lead intern Project ACE
  • WFM intern Project ACE
  • AlPHA SQUAD team member
  • Risk & Payments Crew member
  • Golden tickets winner
  • Spotlight awardee

Education

PG Diploma in Software development - FullStack developer

IIIT Banglore
06.2020 - 8 2021

Bachelors of technology in Information technology - undefined

JNTU-Hyderabad
06.2012 - 5 2016

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Team Lead Intern - Project ACE

01-2022

SQRC-Specialist ll

UBER
01.2022 - Current

SQRC-Specialist l

UBER
01.2021 - 12.2021

PG Diploma in Software development - FullStack developer

IIIT Banglore
06.2020 - 8 2021

KEY ACCOUNT MANAGER

UBER
08.2018 - 12.2020

PROCESS ASSOCIATE

AMAZON INDIA PVT.LTD
03.2017 - 07.2018

Bachelors of technology in Information technology - undefined

JNTU-Hyderabad
06.2012 - 5 2016
Adarsh GoswamiSr.Risk Compliance Specialist