SQRC-Specialist 1
UBER
01.2021 - 12.2021
Hi, I’m
Adarsh Goswami
Hyderabad
Summary
I am passionate about the work I do and would love to bring my expertise and skills to learn and unlearn things. I have been with Uber for more than 6 years now which has given me a vast experience on various teams and following my duties in every role and adding value to the organization and communities it serves. Let's get it is the motto of life for me.
Work History
UBER
SQRC-Specialist 2
1 2022 - Current
Job overview
- Conducting high-volume manual audits and deep-dive analyses of complex global support interactions to enhance product quality and customer satisfaction.
- Flagging inaccuracies, logic breaks, and compliance risks within financial and operational workflows, resulting in a 20% reduction in fraudulent activity.
- Collaborating with cross-functional teams, including Product, Automation, and Knowledge Management, to scale best practices and improve system accuracy.
- Serving as a Subject Matter Expert (SME) during calibration sessions to provide critical guidance on best practices and documentation standards for complex cases.
- Providing data-backed insights on content gaps and process optimizations, informing major company-wide risk strategies and operational standards.
- Utilizing internal tools KB's,Sop's to diagnose issues, track edge cases, and ensure high-fidelity documentation for all audited interactions.
- Active participant in engagement activities also member of ALPHA SQUAD & R&P CREW for monthly rewards and recognition
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
UBER
SQRC-Specialist 1
01.2021 - 12.2021
Job overview
- Managed low cost product launches from start to finish
- Supporting continuous improvement efforts by integrating automation tools to identify recurring defects and streamline long-term system functionality.
- Collaborated with other designers
- Translated requirements into polished, high-level designs.
- Scaled WOW growth of UberMoto & Auto supply chain across Hyderabad
UBER
KEY ACCOUNT MANAGER
08.2018 - 12.2020
Job overview
- Worked in Green light Hub as a process associate
- Handling support and on-boarding drivers onto the platform
- Driver side incentives analysis and pricing of low cost products
- Increased demand of First trips taken by new drivers in Uber Moto product
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities
AMAZON INDIA PVT.LTD
PROCESS ASSOCIATE
03.2017 - 07.2018
Job overview
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Education
IIIT Banglore
PG Diploma in Software development from FullStack developer
06.2020 - 08.2021
JNTU-Hyderabad
Bachelors of technology in Information technology
06.2012 - 05.2016
Skills
Customer Relations
Accomplishments
- IIIT_B Certification on Fullstack developer
- BIgdata certification from NASSCOM
- IEEE certification on Event management
Certification
Team lead
Timeline
IIIT Banglore
PG Diploma in Software development from FullStack developer
06.2020 - 08.2021
KEY ACCOUNT MANAGER
UBER
08.2018 - 12.2020
PROCESS ASSOCIATE
AMAZON INDIA PVT.LTD
03.2017 - 07.2018
JNTU-Hyderabad
Bachelors of technology in Information technology
06.2012 - 05.2016
SQRC-Specialist 2
UBER
1 2022 - Current