Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Adarsh Goswami

Hyderabad
Adarsh Goswami

Summary

I am passionate about the work I do and would love to bring my expertise and skills to learn and unlearn things. I have been with Uber for more than 6 years now which has given me a vast experience on various teams and following my duties in every role and adding value to the organization and communities it serves. Let's get it is the motto of life for me.

Overview

2025
years of professional experience
5
years of post-secondary education
2
Certifications
4
Languages

Work History

UBER

SQRC-Specialist 2
1 2022 - Current

Job overview

  • Stakeholder management followed by updating a day to day tasks
  • Trained team of 10+ in process knowledge of Driver fraud from Nesting and supported for more than month.
  • Lead project initiatives for quality improvement and process optimization as CAB initiative.
  • Updating SOPs and process gaps with team collaboration and leading team with providing timely updates.
  • Resolving complex queries on JIRA as business requires TAT of 24 hrs to reply and closing it for first time resolution.
  • Deep dive and analyze to find trends and root causes of errors to give feedback on site or agent performance.
  • Manage multiple queues to ensure productivity across LOB
  • Being primary g- to person in a team for policy and process questions
  • Working on Ad-hoc works by collaborating with other teams.
  • Active participant in engagement activities also member of ALPHA SQUAD & R&P CREW
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.

UBER

SQRC-Specialist 1
01.2021 - 12.2021

Job overview

  • Managed low cost product launches from start to finish
  • Collaborated with other designers
  • Translated requirements into polished, high-level designs.
  • Scaled WOW growth of UberMoto & Auto supply chain across Hyderabad

UBER

KEY ACCOUNT MANAGER
08.2018 - 12.2020

Job overview

  • Worked in Green light Hub as a process associate
  • Handling support and on-boarding drivers onto the platform
  • Driver side incentives analysis and pricing of low cost products
  • Increased demand of First trips taken by new drivers in Uber Moto product
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities

AMAZON INDIA PVT.LTD

PROCESS ASSOCIATE
03.2017 - 07.2018

Job overview

  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.

Education

IIIT Banglore

PG Diploma in Software development from FullStack developer
06.2020 - 08.2021

JNTU-Hyderabad

Bachelors of technology in Information technology
06.2012 - 05.2016

Skills

Customer Relations

Accomplishments

  • IIIT_B Certification on Fullstack developer
  • BIgdata certification from NASSCOM
  • IEEE certification on Event management

Certification

Team lead

Timeline

SQRC-Specialist 1

UBER
01.2021 - 12.2021

IIIT Banglore

PG Diploma in Software development from FullStack developer
06.2020 - 08.2021

KEY ACCOUNT MANAGER

UBER
08.2018 - 12.2020

PROCESS ASSOCIATE

AMAZON INDIA PVT.LTD
03.2017 - 07.2018

JNTU-Hyderabad

Bachelors of technology in Information technology
06.2012 - 05.2016

SQRC-Specialist 2

UBER
1 2022 - Current

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