Hi, I’m
Adarsh Kumar
Noida
Summary
To be associated with a progressive organization which can provide me a dynamic work sphere to extract my inherent skills as a Professional, use and develop my aptitude to further the organization's objectives and attain my career targets in the progress.
Overview
2
years of professional experience
Work History
Aapna Infotheek Pvt. Ltd.
Systems Engineer
07.2023 - Current
Job overview
- Expertise in Manual Testing (Functional Testing, Integration Testing, System Testing, Regression Testing, Sanity Testing)
- Expertise in testing Web applications
- Well versed with database concept and experience in using SQL statements
- Well Versed with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) including Agile Methodology
- Extensively worked on Writing Test Cases, Execute Test Cases, Logging Defects, Defect Tracking
- Automating routine tasks and processes using scripting languages and configuration management tools.
- Created scripts using PowerShell to automate routine tasks such as configuration management or backup processes.
- Creating and maintaining scripts for system provisioning, configuration management, and deployment automation.
iEnergizerNoida
Technical Support Engineer
12.2021 - 06.2023
Job overview
- Handling and solving Customers problems while accessing client specific tools and knowledge base over chat, email and call
- Raising ticket to designed queue as per the severity of the issue
- Supporting the customers to add a new Telephone/Hotspot/Tablet line in their account
- Supporting the customers to upgrade their existing telephone lines phones with new phones
- Responsibility to provide the support to customers on their billing, network, and phone related concern
- Providing the data plan as per their need as customers have the unlimited Talk, Text in USA
- Follow escalation procedures for issues uncontrollable at CSR level
- Arranging call back for customer from escalation department for better resolution on the issue
- Updating different trackers like End User complaint tracker etc
- Implementing feedback given during monitoring sessions by PICs / Team Leads
- Appropriate documentation on client CRM
- Ensuring data security - proprietary data of customers
- Meeting SLAs & maintaining Quality Standards
- Support and resolve IT and systems related hardware issues reported by the customer
- Investigate and diagnose network connectivity issues.
Education
XII
05.2014
University Overview
- Percentage: 65.2
- Board: CBSE
X
05.2012
University Overview
- Board: CBSE
- GPA: 8.6
Bengal College of Engineering and Technology, Maulana Abul Kalam Azad University of Technology
B. Tech (M.E)
University Overview
GPA: 7.28
Skills
- Operating Systems: Windows 7 and 10, XP, VISTA, LINUX, Android
- Defect Tool: Asana, Jira
- Databases: SQL Server
- Strategic planning & Roadmaps: Excel, Jira
- Methodologies: Agile, Waterfall, V- Model
- Automation Tool: Selenium in troubleshooting with Windows, Mac, Linux
- Basic knowledge Active Directory and Office 365
- Basic Knowledge of Server, Networking
- Troubleshooting
- Ticketing System
- Technical Support
- Service level Agreement(SLA)
Personal Information
- Father's Name: Balram Kumar Dev
- Date of Birth: 06/26/97
Strengths
Co-coordinating with team members as a Team Player and open to learn.
Hobbies and Interests
- Cooking
- Interact with new people
- Travelling
- Listening Music
- Cricket
Disclaimer
I here by declare that information furnished above is correct to the best of my knowledge & belief.
Languages
- English
- Hindi
Timeline
Systems Engineer
Aapna Infotheek Pvt. Ltd.
07.2023 - Current
Technical Support Engineer
iEnergizer
12.2021 - 06.2023
XII
X
Bengal College of Engineering and Technology, Maulana Abul Kalam Azad University of Technology
B. Tech (M.E)
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