ADARSH KUMAR
Gaya
Summary
Highly organized professional with background in managing reservations, overseeing staff, and maintaining highest level of customer service. Known for strong problem-solving skills, ability to coordinate between departments efficiently, and adaptability in high-pressure environments. Led previous teams to improve booking processes and enhance guest satisfaction rates. Strong understanding of reservation systems and hospitality industry trends.
Overview
6
6
years of professional experience
Work History
Reservation Supervisor
Oaks Hotels & Resorts
Bodhgaya
09.2022 - Current
- Managing all inbound calls and emails pertaining to reservations.
- Maximized revenue potential by effectively quoting rates to agents across multiple markets.
- Developed strong professional relationships with travel agents and corporate clients.
- Experienced in handling the extranet of multiple online booking channels.
- Maintained healthy rating across all digital booking channels for wider reach.
- Analyzed data trends related to booking patterns and pricing strategies to optimize future reservation performance.
- Assisted with the development of annual budgets by forecasting room nights and average rates.
- Maintained organized records of all transactions relating to reservations including cancellations, confirmations, payments.
- Continuously reviewed feedback from customers about services provided by the team.
- Actively monitored competitors' activities in order to stay competitive in terms of rates and amenities offered.
- Knowledgeable about different market segments and diverse business sources.
- Skilled in handling reception operations, including group check-in and check-out.
Administration Executive
Save Microfinance Pvt. Ltd.
Gaya
02.2021 - 08.2022
- Maintained prompt payment of monthly bills by verifying them.
- Oversaw the process of obtaining new CUG connections.
- Ensured consistent tracking and reporting of agreement status each month.
- Monitored and regulated stationery consumption.
- Handled and maintained records of all performed activities.
- Enhanced vendor management procedures by implementing GST compliance measures, managing invoice processing, and facilitating prompt final payments.
- Managed the tracking of dispatched materials.
Front Desk Associate
Oaks Hotels & Resorts
Bodhgaya
11.2019 - 12.2020
- Processing Check-In & Check Out.
- Handling the operations of reservations.
- Handling Group Arrivals, And their queries.
- Handling All phone calls & emails related to the Operations.
- Taking calls and forwarding them to the concerned department.
- Providing local area information to the guests.
Front Office Associate
Courtyard By Marriott
Gurugram
12.2018 - 08.2019
- Handled all the operations of concierge.
- Following all LSOPs.
- Handling the guest's queries.
- Taking guest's requests & accommodating them accordingly.
- Arranging transportation for guests.
- Handling phone calls & mails.
- Providing Local area information to the guests.
- Maintaining the record of performed activities.
Education
B.sc - Resort & Event Management(HHM)
Chandigarh University
Mohali, Punjab01.2019
12th - Commerce
Gaya College
Gaya01.2014
10th -
Haranchandra High School
Gaya01.2012
Skills
- Expert in MS Office
- Excellent Auditing Skills
- Ability to adapt to new technology
- Excellent Communication
- Problem Solving
- Critical Thinking
- Upselling strategies
- Guest Relations
Personal Information
- Age: 27
- Father's Name: Mr. Yugal Kishor
- Date of Birth: 02/28/97
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Hobbies and Interests
- Playing cricket and video games
- Traveling
- Cooking
- Reading
- Writing
- Guitar playing
- Bike riding
- Swimming
Timeline
Reservation Supervisor
Oaks Hotels & Resorts
09.2022 - Current
Administration Executive
Save Microfinance Pvt. Ltd.
02.2021 - 08.2022
Front Desk Associate
Oaks Hotels & Resorts
11.2019 - 12.2020
Front Office Associate
Courtyard By Marriott
12.2018 - 08.2019
B.sc - Resort & Event Management(HHM)
Chandigarh University
12th - Commerce
Gaya College
10th -
Haranchandra High School
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