ADARSH KUMAR

• Managing all inbound calls and emails pertaining to reservations.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Developed and implemented marketing strategies to promote hotel services.
• Implemented successful strategies to increase customer satisfaction.
• Created and managed accurate occupancy forecasts and budgets.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Built and maintained strong relationships with travel agencies and corporate clients.
• Extensive experience in managing large pilgrimage groups and catering to their specific requirements.
• Proficient in reserving and confirming group bookings through effective coordination with tour operators.
• Skilled in managing group payments, cost calculations, and billing processes.
• Efficiently handled last-minute changes and amendments by liaising with internal departments to ensure smooth operations.

• Managing all inbound calls and emails pertaining to reservations.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Developed and implemented marketing strategies to promote hotel services.
• Implemented successful strategies to increase customer satisfaction.
• Created and managed accurate occupancy forecasts and budgets.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Built and maintained strong relationships with travel agencies and corporate clients.
• 
  Extensive experience in managing large pilgrimage groups and catering to their specific requirements.
• 
  Proficient in reserving and confirming group bookings through effective coordination with tour operators.
• 
  Skilled in managing group payments, cost calculations, and billing processes.
• 
  Efficiently handled last-minute changes and amendments by liaising with internal departments to ensure smooth operations.
  

• Managing all inbound calls and emails pertaining to reservations.
• Maximized revenue potential by effectively quoting rates to agents across multiple markets.
• Developed strong professional relationships with travel agents and corporate clients.
• Experienced in handling the extranet of multiple online booking channels.
• Maintained healthy rating across all digital booking channels for wider reach.
• Analyzed data trends related to booking patterns and pricing strategies to optimize future reservation performance.
• Assisted with the development of annual budgets by forecasting room nights and average rates.
• Maintained organized records of all transactions relating to reservations including cancellations, confirmations, payments.
• Continuously reviewed feedback from customers about services provided by the team.
• Actively monitored competitors' activities in order to stay competitive in terms of rates and amenities offered.
• Knowledgeable about different market segments and diverse business sources.
• Skilled in handling reception operations, including group check-in and check-out.

• Maintained prompt payment of monthly bills by verifying them.
• Oversaw the process of obtaining new CUG connections.
• Ensured consistent tracking and reporting of agreement status each month.
• Monitored and regulated stationery consumption.
• Handled and maintained records of all performed activities.
• Enhanced vendor management procedures by implementing GST compliance measures, managing invoice processing, and facilitating prompt final payments.
• Managed the tracking of dispatched materials.

• Processing Check-In & Check Out.
• Handling the operations of reservations.
• Handling Group Arrivals, And their queries.
• Handling All phone calls & emails related to the Operations.
• Taking calls and forwarding them to the concerned department.
• Providing local area information to the guests.

• Handled all the operations of concierge.
• Following all LSOPs.
• Handling the guest's queries.
• Taking guest's requests & accommodating them accordingly.
• Arranging transportation for guests.
• Handling phone calls & mails.
• Providing Local area information to the guests.
• Maintaining the record of performed activities.