Adarsh Meshram
Nagpur
Summary
Tech-savvy professional with advanced training and experience in Information Technologoy . Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.
Overview
7
7
years of professional experience
Work History
IT Senior Analyst
Hcl Tech
Nagpur
03.2022 - Current
- Experience with end user customer support, possess strong technical knowledge of Windows, and other Microsoft products
- Provided technical support for users of various software applications.
- Experience with Handling L1 and L2 tickets.
- Performed root cause analysis on system errors and provided appropriate corrective actions.
- Publish EOD Reports, Performance Reports, Shrinkage Reports
- Train new joiners providing floors support and monitor performance
- Provide service and support to end-users using an online Service Desk ticketing system
- Identifying and escalate priority issues to appropriate teams and resources, as applicable
- Complete all other tasks deemed appropriate and assigned by manager
- Follow up timely and make callbacks as scheduled, where necessary
- Expertise in troubleshooting Office365, MS Outlook 2016 or later
- Providing access to shared folder, provide user access, Creating profile from Active directory
- Installed, configured, tested, and maintained application software.
- Tracked project progress using issue tracking tools such as JIRA or Servicenow.
- Provided support for end-users on various applications and platforms.
- Provided technical support for troubleshooting complex issues quickly.
Senior Executive
Hexaware Technologies
Nagpur
02.2021 - 02.2022
- Working For US Process
- Non-Technical, Background verification
- Collaborated with senior management to develop strategic initiatives and long-term goals
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies
- Taking Inbound outbound Callls
Customer Service Associate
Altius Customer Service Pvt. Ltd.
Nagpur
08.2017 - 10.2020
- Customer service Associative, customer handling inbound outbound both, work in 3 projects, sales, pre-sales and customer support
- Developed and actualized customer service initiatives to decrease wait times
- Met customer call guidelines for service levels, handle time and productivity
- Implemented and developed customer service training processes
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science -
Rashtrasant Tukadoji Maharaj Nagpur University
High School Diploma -
Kendriya Vidyalaya Kamptee
Skills
- Active Directory
- ITIL Framework
- Incident Management
- IT service management
- Call etiquette
- Technical Understanding
- System Administrator
Timeline
IT Senior Analyst
Hcl Tech
03.2022 - Current
Senior Executive
Hexaware Technologies
02.2021 - 02.2022
Customer Service Associate
Altius Customer Service Pvt. Ltd.
08.2017 - 10.2020
Bachelor of Science -
Rashtrasant Tukadoji Maharaj Nagpur University
High School Diploma -
Kendriya Vidyalaya Kamptee
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