Adarsh Ponnath
Mangalore
Summary
Experienced professional with extensive background catapulting customer engagement and sales numbers through innovative advertising strategies. Knowledgeable about mobilization and monetization initiatives effective at driving remarkable growth. Attentive to customer needs and industry-specific parameters.
Overview
6
6
years of professional experience
6
6
Languages
Work History
PROMOTOR
REALME Mobile Telecommunications PVT.LTD
02.2025 - Current
- Promoted Realme smartphones and accessories at retail outlets.
- Educated customers about the latest Realme products, offers, and features.
- Handled product demos to drive customer interest and trust.
- Achieved daily, weekly, and monthly sales targets consistently.
- Maintained clean and attractive product displays.
- Provided after-sales support and addressed basic technical queries.
- Collected customer feedback and market insights to share with the marketing team.
- Built strong relationships with store managers and staff for better floor presence.
Quality Analyst Head
ATLAS GRAND TECHNOLOGY LLC
04.2024 - 10.2024
- Gathering information to improve agent performance in the contact center.
- Call monitoring and providing actionable insights. Accepting payments, agent engagement, and revenue growth.
- Developing Evaluation Programs.
- Keeping track of the key industry trends.
- Monitoring Customer Interactions, Calibration Sessions, & Training and Coaching.
- Compliance Monitoring.
Cashier
WEST ZONE GROUP
11.2021 - 03.2023
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
- Operating scanners, scales, cash registers, and other electronics.
- Balancing the cash register and generating reports for credit and debit sales. Accepting payments, ensuring all prices and quantities are accurate, and providing a receipt to every customer.
- Processing refunds and exchanges, resolving complaints. Bagging or wrapping purchases to ensure safe transport.
- Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol, or cigarettes.
- Maintaining a clean workspace.
MANAGER
Shetty’s Bar & Restaurant
10.2020 - 11.2021
- Managing the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory, reordering supplies, managing budgets, and setting goals.
- Hiring and training staff to provide excellent service to patrons.
- Creating effective schedules and quickly resolving conflicts to ensure that the bar is well-staffed during peak hours.
- Setting and enforcing quality and safety controls.
- Working with diverse personalities, both on the staff and among the patrons.
- Planning and taking part in promotional events.
- Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, and ejecting unruly persons, if needed.
- Maintaining a fun, safe atmosphere for patrons.
PROMOTOR
Samsung India Electronics PVT.LTD
10.2019 - 09.2020
- Listening to what customers want and helping them find the perfect product for their needs.
- Constantly building product knowledge and delivering this knowledge in engaging ways.
- Setting up attractive product displays and promotional booths.
- Delivering presentations and demonstrations to customers and other stakeholders.
- Engaging in meaningful interactions and building good relationships with customers.
- Distributing samples and providing feedback for improvement to the management team.
- Following up with customers and providing guidance on product selection.
- Searching for new business opportunities.
- Meeting daily targets and submitting sales reports. Networking with relevant stakeholders.
Education
Pre-University -
Sri Ramakrishna Pre-University College
Mangalore, India 04.2001 -
High School Diploma -
St Aloysius High School
Mangalore, India 04.2001 -
Skills
- Product demonstrations
- Customer education
- Sales reporting
- Visual merchandising
- Market research
Timeline
PROMOTOR
REALME Mobile Telecommunications PVT.LTD
02.2025 - Current
Quality Analyst Head
ATLAS GRAND TECHNOLOGY LLC
04.2024 - 10.2024
Cashier
WEST ZONE GROUP
11.2021 - 03.2023
MANAGER
Shetty’s Bar & Restaurant
10.2020 - 11.2021
PROMOTOR
Samsung India Electronics PVT.LTD
10.2019 - 09.2020
Pre-University -
Sri Ramakrishna Pre-University College
04.2001 -
High School Diploma -
St Aloysius High School
04.2001 -
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