Ranjana A
Bangalore
Summary
Certified Scrum Master and Agile Practitioner with 11+ years of overall IT experience, including 5.5+ years as a Scrum Master leading Agile transformation, digital transformation, and enterprise application delivery across BFSI, healthcare, insurance, payments, and technology domains. Expertise in Agile methodologies including Scrum, SAFe, Kanban, Lean Agile, and hybrid delivery models with hands-on experience in PI Planning, Agile Release Train (ART), Scrum of Scrums, Sprint Planning, Retrospectives, Release Management, and SDLC/CI-CD practices. Skilled in Agile coaching, stakeholder management, risk mitigation, dependency management, impediment removal, and leading cross-functional distributed teams to deliver high-quality, predictable outcomes. Proficient in Jira, Jira Align, Confluence, Azure DevOps, Rally, ServiceNow, Power BI, and Agile metrics including velocity, lead time, cycle time, throughput, and flow efficiency. Strong experience collaborating with Product Owners, PMO, Engineering, QA, DevOps, Cybersecurity, and business stakeholders to drive Agile maturity, governance, continuous improvement, and customer value delivery. Certified in CSM, PSM-I, SAFe 6.0 Scrum Master, SAFe Agilist, PMP, and Lean Six Sigma Green Belt with strong facilitation, servant leadership, executive communication, and organizational change management skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
QA Manager| Scrum Master
Tata Consultancy Services
Bangalore
04.2022 - Current
- Leading 2–3 cross-functional Agile Scrum teams with 12+ team members in delivering enterprise digital transformation and BFSI solutions using Scrum, SAFe, and Kanban frameworks.
- Facilitating Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, Backlog Refinement, Scrum of Scrums, PI Planning, and Inspect & Adapt sessions.
- Collaborating with Product Owners, Architects, QA, DevOps, and business stakeholders to prioritize product backlog, manage dependencies, and align delivery with business OKRs and roadmap objectives.
- Driving Agile Release Train (ART) coordination and supporting Quarterly PI Planning activities for 5+ distributed Agile teams, improving delivery predictability by 25%.
- Tracking Agile metrics including velocity, burn-down charts, lead time, cycle time, throughput, and flow efficiency using Jira, Confluence, Azure DevOps, and Power BI dashboards.
- Removed 20+ critical impediments and cross-team blockers, improving sprint commitment reliability from 78% to 92% within 2 quarters.
- Coaching teams on Agile, SAFe, Lean, and Kanban best practices, resulting in a 30% improvement in Agile maturity and team self-organization.
- Partnering with Release Management and DevOps teams to support CI/CD implementation, release readiness, and production deployments with reduced rollback incidents by 15%.
- Facilitating risk management, dependency tracking, stakeholder communication, governance reporting, and continuous improvement initiatives across global distributed teams.
- Mentoring junior Scrum Masters and team members on servant leadership, Agile principles, estimation techniques, and continuous delivery practices.
QA Lead |Agile Scrum Master
Conduent
Bangalore
10.2021 - 04.2022
- Facilitated end-to-end Scrum execution for healthcare and insurance applications with cross-functional Agile teams comprising Developers, QA, Business Analysts, and Product Owners.
- Conducted Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, backlog grooming sessions, and Kanban flow management to ensure smooth sprint execution and continuous delivery.
- Collaborated with stakeholders and Product Owners to refine user stories, prioritize backlog items, and improve sprint readiness, achieving 90%+ sprint goal completion.
- Introduced Agile metrics dashboards using Jira and Confluence to monitor velocity, cycle time, lead time, defect leakage, and team capacity planning.
- Proactively identified and removed delivery impediments, reducing average blocker resolution time by 35% and improving team productivity.
- Supported SAFe Agile practices including dependency management, cross-team collaboration, release planning, and Scrum of Scrums coordination.
- Worked closely with DevOps teams to streamline CI/CD pipeline activities, improving deployment efficiency and release stability.
- Facilitated continuous improvement initiatives and retrospectives, helping improve team velocity by 20% within 6 months.
- Ensured compliance with Definition of Ready (DoR), Definition of Done (DoD), quality standards, and governance processes throughout the SDLC lifecycle.
QA |Scrum Master | Agile Project Coordinator
Accenture
Bangalore
05.2015 - 10.2021
- Worked as Scrum Master and Agile Project Coordinator for enterprise application development, digital transformation, and banking projects using Agile Scrum, SAFe, and Kanban methodologies.
Managed Agile delivery for multiple cross-functional teams with 10–15 team members, ensuring timely delivery of high-priority features and releases.
Facilitated Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, PI Planning, backlog refinement, and release planning sessions.
Collaborated with Product Managers, PMO, Engineering, QA, Release Management, and business stakeholders to align project execution with strategic business goals.
Implemented Agile best practices and Lean principles that improved sprint predictability by 25% and reduced delivery bottlenecks by 30%.
Managed risks, dependencies, change requests, and stakeholder escalations while ensuring governance compliance and audit readiness.
Utilized Jira, Rally, Confluence, Azure DevOps, and ServiceNow for Agile tracking, reporting, workflow management, and KPI dashboards.
Drove Agile transformation initiatives and coached teams on Scrum, SAFe, Kanban, servant leadership, and continuous improvement practices.
Partnered with DevOps and Release teams to support CI/CD adoption, release governance, and production deployment activities.
Supported distributed global teams across multiple geographies and successfully delivered projects in fast-paced Agile environments with high customer satisfaction scores.
Education
Master of Computer Applications - Computer Engineering
Gitam University
Bangalore04-2020
Bachelor of Computer Applications - Computer Engineering
East Point College of Higher Education
Bangalore04-2013
Skills
- Agile Methodologies (Scrum, SAFe, Kanban, Lean Agile, LeSS)
- Agile Transformation & Coaching Scrum Ceremonies Facilitation
- PI Planning & ART Coordination
- Sprint Execution & Backlog Management
- Stakeholder & Vendor Management
- Cross-functional Team Collaboration
- Servant Leadership & Team Mentoring
- Continuous Improvement & Agile Maturity
- Risk, Dependency & Impediment Management
- Release Management & Delivery Governance DevOps, CI/CD & SSDLC
- Agile Metrics & Reporting (Velocity, Lead Time, Cycle Time, Flow Efficiency, Predictability)
- Program / Portfolio Management PMO / EPMO Support
- Change & Conflict Management
- SDLC & Quality Management Data-driven Decision Making
- Global Team Coordination
- BFSI, Banking, Insurance, Healthcare & Enterprise Applications Domain Expertise
Certification
- Certified Scrum Master (CSM)
(Scrum Alliance) - SAFe 6.0 Scrum Master (Scaled
agile.inc) - Kanban Practitioner (HelloSM)
- Scrum Master Accelerator
(HelloSM) - Agile Scrum + Scrum Master
(Udemy)
Tools and Technologies
Agile & Project Management: Jira, Jira Align, Confluence, Azure DevOps, Rally, VersionOne, ServiceNow, Trello, Miro, Mural, Monday.com, Smartsheet, Asana
Agile Frameworks & Practices: Scrum, SAFe, Kanban, LeSS, Lean Agile, Agile Coaching, PI Planning, Scrum of Scrums, ART Coordination, QEP, Continuous Improvement
DevOps & SDLC: CI/CD, DevOps, SSDLC, Jenkins, Git, GitHub, GitLab, Bitbucket, Kubernetes, TDD, BDD, Automated Testing, Release Management
Cloud & Enterprise Platforms: AWS, Azure, GCP, Salesforce DevOps, SAP S/4HANA, SAP ChaRM, SAP Cloud ALM, Teamcenter, CATIA
Reporting & Metrics: Power BI, Jira Dashboards, Excel Reporting, Velocity, Burn-down/Burn-up Charts, Lead Time, Cycle Time, Flow Efficiency, KPI Reporting
Collaboration Tools: MS Teams, Slack, Zoom, Google Meet, SharePoint, Google Workspace, Microsoft Office Suite
Domains & Transformation: BFSI, Banking, Insurance, Healthcare, Retail, Enterprise Applications, Digital Transformation, AI-enabled SDLC, Generative AI Exposure
Timeline
QA Manager| Scrum Master
Tata Consultancy Services
04.2022 - Current
QA Lead |Agile Scrum Master
Conduent
10.2021 - 04.2022
QA |Scrum Master | Agile Project Coordinator
Accenture
05.2015 - 10.2021
Master of Computer Applications - Computer Engineering
Gitam University
Bachelor of Computer Applications - Computer Engineering
East Point College of Higher Education