Seasoned Assistant Manager with a robust background in operations support at Zomato Hyperpure Pvt Ltd, showcasing expertise in emergency management and critical thinking. Excelled in asset protection and operational improvements, reducing inventory shortages by over 40%. Proven track record in enhancing scheduling accuracy and implementing effective security strategies.
Overview
9
9
years of professional experience
Work History
Assistant Manager (Operations Support)
Zomato Hyperpure Pvt Ltd
Chandigarh
11.2024 - Current
Planning, Executing & Monitoring end-to-end line haul operations which includes all modes of transportation.
Proper implementation of the SOPs and is a part of the audit team/continuous improvement team to find gaps and provide solutions.
Work with the forecasting team to drive improvement of the base forecast.
Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems.
Manage and improve scheduling metrics to identify trends and shortcomings and drive scheduling accuracy.
Improving metrics in the long run with regard to design change, and optimization of the layout.
Working with cross-functional departments in cases of sharing detailed reports & analysis.
Closely working with the vertical Head as a second command and redefine security strategy, Charter and Policy, deploy it on ground with time bound plans.
Structure a risk based, proactive and preventive security program.
Optimize security resources, infrastructure and cost - enhance the value add.
Design Security Investigation program & carrying-out internal & external investigations (corporate crimes and report issuance), trend analysis and monitoring for fraud prevention & control.
Facilitating the legal team with the findings and investigation of fraud cases.
Loss Prevention Security Officer
DTDC Express Pvt Ltd
Chandigarh
10.2022 - 11.2024
Managed loss prevention program for 2 In-transit Hub & 14 Last mile branches Haryana, Punjab and Himachal Pradesh
Served as liaison between company and law enforcement agencies
Conduct investigation and assist local law enforcement with external and internal cases
Finalized and filed SARs on External Fraud Risk Management investigations
Utilized electronic surveillance equipment to secure the perimeter and interior of the store
Developed, conducted, and oversaw the implementation of loss prevention training, programs, initiatives, and security
Reduced inventory shortage, safety worker compensation and general liability rupees by over 40% by applying leadership skills in inspiring and influencing others to achieve outstanding results
Performed regular asset protection reviews
Ensured CCTV system operability and fire suppression system readiness
Loading/unloading unit vehicles and cargo, storing and distributing incoming and outgoing vehicles
Handling the traffic system in our warehouse, FC & others branches
Assistant Console Officer
Jio Mart, Reliance Retail Ltd
Verna
11.2021 - 10.2022
Handled different type of audit like cash, assets, inventory, documentation, expenses, seller and buyer audits
Reduced shoplifting and loitering through vigilant presence near the entrance cutting theft by 18%
Exercised astute judgment calling the police for 7 emergencies all resolved without determine to the businesses
Handling the traffic system in our warehouse & FC
Conducts audits, training, physical security checks & make recommendations for the ways to prevent losses of store
Manages inventory process investigation (internal & external), security budgets, training & safety programs
Educate and trained FC or Store team members in programs & methods for protecting inventory cash & employee safety
Ensure all fire and safety equipment in an establishment are in good shape and properly working
Enforce the safety codes and regulations/guidelines within the organization
Review general liability & worker compensation incident report to ensure accuracy and proficiency
Review inventory and stock and investigating suspected pilferage by employees
Handle or respond on well behave manner on emergency situations
Address and investigate any form of violation of safety codes within the organization
Security Officer
Udaan Express Pvt Ltd
Chandigarh
10.2019 - 10.2021
Conducts audits, training, physical security checks & make recommendations for the ways to prevent losses of store
Handling Operation and training of all advance Security and Fire equipment's like Baggage scanner machine, CCTV, Metal Detector and Bollards
Manages inventory process investigation (internal & external), security budgets, training & safety programs
Handled different type of audit like cash, assets, inventory, documentation, expenses, seller and buyer audits
Educate and trained FC or Store team members in programs & methods for protecting inventory cash & employee safety
Ensure all fire and safety equipment in an establishment are in good shape and properly working
Conduct fire safety checks time to time and provide training to employees on Fire safety
Enforce the safety codes and regulations/guidelines within the organization
Follow and confront suspected shoplifters
Review inventory and stock and investigating suspected pilferage by employees
Documents theft and other security violations
Address and investigate any form of violation of safety codes within the organization
Managing, monitoring staff attendance and taking action to correct and staff shortcomings
Reporting to our senior managers and follow the protocols for the smooth run of operation activity without any failure
Security Officer
Delhivery Pvt Ltd
Gurgaon
12.2018 - 09.2019
Transportation Security Officer
The Lalit Golf & Spa Resort
Cancona
04.2018 - 11.2018
Security Team Leader
Daewon Auto Part Pvt. Ltd
Chennai
12.2015 - 03.2018
Education
Master of Arts - Economics
Indira Gandhi National Open University
New Delhi, New Delhi
06.2023
Bachelor of Arts - Economics
Indira Gandhi National Open University
New Delhi, Delhi
07.2021
Advance Diploma - Fire and Industrial Safety Engineering
National Institute of Fire & Safety Nagpur
Nagpur, Maharashtra
07.2019
Diploma - Automobile Engineering
Green Hills Polytechnic College
Solan
01.2014
Skills
Strong work ethics
Critical thinking
Training and Development
Documentation and Control
Alarm system troubleshooting
Asset protection
Emergency management
Time management
Performance and Improvement
Policy and Procedure Modification
Employee performance evaluation
Operations management
Scheduling and planning
Workload management
Additional Information
I possess problem solving abilities, good verbal & written communication skills and keen willingness tolerance and apply my learning. I will prove to be a good team facilitator as well as sincere and a hard worker.
Hobbies and Interests
Read the crime and investigation story cases.
Playing cricket and football.
Languages
English, Conversational
Punjabi, Intermediate
Hindi, Intermediate
Personal Information
Father's Name: Shri Kalyan Chand Sharma
Mother Name : Smt Sneh Lata Sharma
Timeline
Assistant Manager (Operations Support)
Zomato Hyperpure Pvt Ltd
11.2024 - Current
Loss Prevention Security Officer
DTDC Express Pvt Ltd
10.2022 - 11.2024
Assistant Console Officer
Jio Mart, Reliance Retail Ltd
11.2021 - 10.2022
Security Officer
Udaan Express Pvt Ltd
10.2019 - 10.2021
Security Officer
Delhivery Pvt Ltd
12.2018 - 09.2019
Transportation Security Officer
The Lalit Golf & Spa Resort
04.2018 - 11.2018
Security Team Leader
Daewon Auto Part Pvt. Ltd
12.2015 - 03.2018
Master of Arts - Economics
Indira Gandhi National Open University
Bachelor of Arts - Economics
Indira Gandhi National Open University
Advance Diploma - Fire and Industrial Safety Engineering
National Institute of Fire & Safety Nagpur
Diploma - Automobile Engineering
Green Hills Polytechnic College
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