Summary
Overview
Work History
Education
Skills
Interests
Strengths
Timeline
Generic
Rakesh Kumar

Rakesh Kumar

Operation Shift Incharge
Ambala

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Operation Shift Incharge

Zomato Hyperpure Pvt Ltd
03.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Team Leader - Service Delivery

DTDC Cargo & Express Pvt Ltd
11.2020 - 02.2023
  • Assisting the Team Lead in managing the day-to-day operations of a team or project, including coordinating tasks, setting goals, and monitoring progress.
  • Providing support and guidance to team members as needed, including training, coaching, and mentoring.
  • Acting as a liaison between the cluster manager and team members, relaying information, and ensuring open communication channels.
  • Helping to identify and address any issues or concerns that arise within the team, including conflicts or performance issues.
  • Participating in meetings and other communication channels to provide updates on team progress, and to discuss any issues or concerns.
  • Assisting in the development of policies, procedures, and guidelines for the team or project.
  • Collaborating with other departments or teams, as needed, to ensure the successful completion of projects and goals.
  • Strong leadership, communication, and organizational skills.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Directed dispatching, routing, and tracking of 20 fleet vehicles.
  • Maintained strong relationships with vendors and contractors to ensure seamless service delivery during peak periods.
  • Evaluated and adjusted over 37 routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.

Assistant Team Leader

Delhivery Private Limited
09.2017 - 08.2020
  • Proper implementation of the SOPs is a part of the audit team and continuous improvement team to find gaps and provide solutions.
  • Work with the forecasting team to drive improvement of the base forecast.
  • Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems.
  • Manage and improve scheduling metrics to identify trends, shortcomings, and drive scheduling accuracy. Improving metrics in the long run with regard to design changes, and optimization of layout.
  • Working with cross-functional departments in cases of sharing detailed reports and analysis.
  • Optimizing results by effectively managing one's time throughout the day includes prioritizing the sequence of tasks and taking on additional responsibilities when possible.
  • Managed the loss prevention program for 2 in-transit hubs and 14 last-mile branches in Haryana, Punjab, and Himachal Pradesh.
  • Taking a hands-on experience with the basic operations (inbound and outbound operations). Handling the completion of the documentation and on-time departure of vehicles.
  • Planning for on-time connectivity of all inbound and outbound shipments. Responsible for 100% connection of shipments for various sectors.
  • Give the proper location to the inward material.
  • Aware of government norms such as octroi, entry tax, permit, etc.
  • Monitoring of Warehouse Inbound and Outbound Operations.
  • Looking at all vehicle operations. Local and Route. Handling COD, FTC, PAID, DACC, and Operation.
  • Delivery, POD, and Bill Tracking with Transporter and Customer end.
  • Coordinate with all delivery boys and the pickup person on a daily basis.
  • Resolving issues related to transportation and becoming a strength of the team. Keep the daily updated stock as per the system and warehouse stock.
  • Business Cost Analysis, Branding, and Channel Partner Development customer. Complaint resolution, service quality, improvement auditing, and analysis operations.
  • To ensure the ASL (Arrival Service Level), DSL (Delivery Service Level) as per company norms.

Education

High School Diploma -

Board of School Education Bhiwani Haryana
Ambala, India
04.2001 -

Second Secondary -

School of Board Bhiwani Haryana
Ambala, India
05-2014

Bachelor of Arts -

Kurukshetra University
Ambala, India
04.2001 -

Master of Arts -

Kurukshetra University
Ambala
04.2001 -

Skills

  • Teamwork and collaboration
  • Computer skills
  • Customer service
  • Microsoft office
  • Team management
  • Problem-solving
  • Skilled in Microsoft Office tools
  • Data entry
  • Multitasking
  • Organization and time management
  • Dependable and responsible
  • Calm under pressure
  • Friendly, positive attitude

Interests

Teaching, Painting, Art & Craft

Strengths

  • Positive Attitude
  • Flair and Enthusiasm to learn more
  • Excellent verbal and written communication skills
  • Problem solving abilities and Team

Timeline

Operation Shift Incharge

Zomato Hyperpure Pvt Ltd
03.2023 - Current

Team Leader - Service Delivery

DTDC Cargo & Express Pvt Ltd
11.2020 - 02.2023

Assistant Team Leader

Delhivery Private Limited
09.2017 - 08.2020

High School Diploma -

Board of School Education Bhiwani Haryana
04.2001 -

Bachelor of Arts -

Kurukshetra University
04.2001 -

Master of Arts -

Kurukshetra University
04.2001 -

Second Secondary -

School of Board Bhiwani Haryana

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Rakesh KumarOperation Shift Incharge