Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Adarsh Sharna

Derabassi

Summary

Dedicated Senior Professional Executive with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.

Overview

5
5
years of professional experience
2020
2020
years of post-secondary education

Work History

Sr. Customer Service Advocate

EVERISE (United Healthcare)
Mohali
09.2025 - Current
  • Assisted Members with inquiries regarding Healthcare and services.
  • Resolved Members complaints through effective communication and problem-solving skills.
  • Collaborated with team members to enhance customer service processes.
  • Documented members interactions using company software systems accurately.
  • Developed strong relationships with members to ensure their satisfaction and loyalty.

SME (Subject Matter Expert) Novel Campaign

TaskUs
Mohali
06.2023 - 09.2025
  • Provided expert guidance on best practices for customer solutions.
  • Analyzed client feedback to improve operational processes.
  • Maintained up-to-date knowledge of product.
  • Collaborated with cross-functional teams to enhance service delivery.
  • Developed training materials for new hires and existing staff.
  • Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.

Customer Service Representative

Alorica (DoorDash&GooseHead Insurance)
Mohali
02.2022 - 05.2023
  • Assisted customers with order inquiries and issue resolutions.
  • Managed customer accounts and updated information accurately.
  • Handled escalated complaints and ensured timely follow-up actions.
  • Documented customers account about billing procedures, processed payments, and account status.

Customer Service Representative

Teleperformance (Xiaomi)
Mohali
02.2021 - 02.2022
  • Assisted customers with order inquiries and issue resolutions.
  • Maintained knowledge of products and services for effective support.
  • Developed strong customer relationships to encourage repeat business.

Education

Govt.Model.Sr.Sec.School 47'D'
Chandigarh

Skills

  • Healthcare Knowledge
  • Documentation accuracy
  • Problem solving
  • Quality assurance
  • Employee coaching
  • Team monitoring
  • Floor supervision
  • Call auditing
  • Understanding with PowerBI Tool

Hobbies

  • Play video games
  • Listen music
  • Binge watching Anime

Timeline

Sr. Customer Service Advocate

EVERISE (United Healthcare)
09.2025 - Current

SME (Subject Matter Expert) Novel Campaign

TaskUs
06.2023 - 09.2025

Customer Service Representative

Alorica (DoorDash&GooseHead Insurance)
02.2022 - 05.2023

Customer Service Representative

Teleperformance (Xiaomi)
02.2021 - 02.2022

Govt.Model.Sr.Sec.School 47'D'
Adarsh Sharna