Adarsh Singh

Dynamic GM with 8+ years' experience in Business Development, B2B SaaS Sales, and Product Management. Proven track record in end-to-end analytics solutions, specializing in strategic planning, CRM utilization, and GTM strategy. Expertise in EdTech, successfully leading P&L responsibilities and driving growth in Sales, Operations, and Marketing for prominent education centres. Adept at building strong relationships, managing the entire customer lifecycle, and executing cross-functional projects. Known for rapid trust-building, cross-functional collaboration, and motivating diverse teams for cohesive results. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

• Strategic Property Acquisition and Management for Retail Expansion : Identified properties for retail expansion, engaging in negotiations with landlords for favorable terms. Collaborated with Legal teams for due diligence and ensured timely completion of possession and fit-outs. The Strategic Property Acquisition and Management project significantly expanded the retail footprint, achieving a 10% growth in the store pipeline. The success was attributed to securing optimal locations, negotiating favorable terms, and ensuring accurate sales projections. The project showcased adaptability to technology, effective negotiation skills, and strong relationship management, contributing to both internal and external collaboration.

• Customer Engagement Enhancement: Upsell,Renewal, Cross-Sell, and Retention Initiatives : Led cross-functional collaboration, developing a unified customer engagement strategy. Leveraged customer data for upselling, cross-selling, and personalized renewals, achieving a 6% renewal rate boost. Introduced bundled cross-selling, driving 5% higher conversions. Pioneered proactive retention initiatives, yielding 5% improved retention. The project yielded an 8% upsell/cross-sell increase and 5% retention growth, affirming dedication to satisfaction, and revenue.

• CSAT/NPS Survey and PMF Activities Enhancement : Led a customer-centric project integrating CSAT, NPS surveys, and Product-Market Fit activities. Enhanced insights, drove strategic improvements, and aligned products with target markets. Designed and deployed surveys, adapted questions for pertinent feedback, and harnessed data to enhance products. Collaborated with teams, adjusting roadmaps based on insights. Achieved a 10% customer satisfaction rise and 8% NPS improvement, reflecting impactful project outcomes.

• Advanced Business Development: Communication and Negotiation
• Lean Six Sigma Foundations
• B2B Sales Strategy: How to Effectively Engage Executives