Adarsh Singh

Business Continuity & Disaster Response

• Developed a Flask-based Business Continuity Tool in response to the "Beast from the East" disaster, streamlining incident reporting for over 30 locations across the UK.
• Reduced incident response time by 40% through automated workflow and centralized incident logging
• Utilized Python's robust frameworks to create a scalable solution.

Analytics and Automation

• Boosted billing efficiency from 88% to 96% by mapping line-level reasons using Hadoop automation
• Spearheaded automation of major project using Python/R scripts, reducing 500+ man-hours annually
• Aided in rectification of customer segment mismatch for 1200+ accounts through SQL based EDA

Digital Transformation

• Strategized workflows, interacting with 20+ clients in 3 projects
• Established framework in synergy with ops team; rectified contract issues of 25k+ customers annually
• Formulated E2E process flow in 2 segments tracking billing & settlement metrics with 6 distinct KPIs
• Improved task closure efficiency by 55% with dynamic data tracking by restructuring process flow

Workforce Management & Service Optimization Project

• Developed end to end workflow management for contractual workers, integrating job creation, assignment, and scheduling processes, ensuring seamless management of 1000+ monthly requests.
• Enhanced appointment scheduling and rescheduling processes through automated data pipelines, reducing operational delays by 25% and ensuring optimal resource utilization for boiler repair tasks.

Predictive Analytics Complaint Classification

• Enabling automated categorization of complaints into journeys like metering, billing, and correspondence with 92% using a Random Forest classifier.
• Analyzed and manually labeled 10000 rows of data with the operations team, building a robust training dataset to enhance classification performance and reduce complaint mislabeling.