ADARSH SRIVASTAVA
Dingli AWP India Pvt Ltd
Delhi
4
Languages
8
years of professional experience
Highly motivated individual eager to apply strong organizational and leadership abilities to a Service Manager role. Possesses natural problem-solving skills and a proactive approach to customer satisfaction. Committed to learning and excelling in the North & West region. Seeking to contribute to operational efficiency and team success.
Work History
Service manager
3 Months- Conducted technical assessments of Service Technicians and Engineers, cultivating a highly competent service team.
- Ensured rigorous adherence to key performance indicators (KPIs) and key result areas (KRAs), significantly improving service delivery metrics.
- Provided expert technical guidance and support, enhancing team efficiency and problem-solving capabilities.
- Streamlined service operations, resulting in a measurable increase in customer satisfaction and equipment uptime.
- Implemented best practices for service management, optimizing resource allocation and reducing operational costs.
Service Engineer
2 Years 2 Months- Managed and resolved complex technical issues for AWP equipment, ensuring optimal performance and minimizing downtime.
- Executed preventative maintenance programs, extending asset lifespan by 15% and improving operational efficiency.
- Conducted root cause analysis on critical system failures, implementing corrective actions that reduced repeat incidents by 20%.
- Provided on-site and remote technical support, achieving a 95% customer satisfaction rate through timely and effective solutions.
- Collaborated with cross-functional teams to streamline service workflows and enhance diagnostic tools, boosting team productivity.
Service Engineer
2 Years- Managed and resolved complex technical issues for heavy machinery, ensuring optimal operational efficiency and minimizing downtime.
- Executed preventative maintenance and diagnostic procedures on hydraulic, electrical, and mechanical systems, improving equipment reliability by 15%.
- Provided on-site and remote technical support, resolving over 90% of service requests within SLA parameters.
- Trained junior technicians on equipment diagnostics and repair, enhancing team capabilities and service quality.
- Collaborated with cross-functional teams to implement service improvements, reducing recurring issues by 20%.
- Utilized specialized diagnostic tools to troubleshoot and repair construction equipment, maintaining high customer satisfaction rates.
Associate
3 Years 4 Months- Managed and maintained a fleet of Aerial Work Platform (AWP) equipment, specializing in JLG scissor lift diagnostics and repair.
- Successfully completed warranty service visits and on-site technical support, ensuring optimal equipment performance and client satisfaction.
- Coordinated all AWP equipment maintenance activities within a designated territory, significantly reducing downtime and operational costs.
- Facilitated spare parts sales, contributing to revenue generation and comprehensive client support.
- Implemented proactive maintenance strategies, extending equipment lifespan and enhancing safety compliance.
Education
Bachelor of Technology - Mechanical Engineering
GPA: 70.32
Skills
Excellent email drafting
Communication Expert
Problem-Solving Expert
Teamwork Experienced
Time Management Experienced
Client relationship Management
Adaptability Expert
Customer Service Experienced
Data Entry Experienced
Project Management Experienced
Languages
Hindi Fluent
English Fluent
Language 3 Fluent
Bhojpuri Fluent
Interests
Reading spiritual Books
Watch Movies
Watch cricket
Listen music
Sleeping in free time
Timeline
Service manager
Dingli AWP India Pvt Ltd
04.2026 - CurrentRead More
Service Engineer
Dingli AWP India Pvt Ltd
05.2024 - CurrentRead More
Service Engineer
Zoomlion India Pvt Limited
12.2021 - 12.2023Read More
Associate
TVS - Aparajitha dynamic Synergies Pvt Ltd
04.2018 - 08.2021Read More
Uttar Pradesh Technical University
Bachelor of Technology from Mechanical Engineering
Read More