Adarsh Tripathi
SALES ASSOCIATE
Lucknow,UP
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
6044
6044
years of post-secondary education
2
2
Languages
Work History
Sales Executive
PRESTIGE HOLIDAY LLP
09.2022 - 03.2025
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Process Developer
Genpact
04.2019 - 12.2020
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
Senior Customer Service Associate
Tata Consultancy Services
08.2017 - 03.2019
- Resolving customers queries related to their credit card statements
- Maintaining KRAs in accordance to KPIs (AHT, NPS, SA)
- Report compliance, Privacy and Waste, Fraud and Abuse issues/ concerns to the organization's compliance and Risk team to minimize the defects
- Handling Products related queries for new launches, updates, promoting new features and benefits and using it as a selling point to retain customer
Customer Care Representative
Teleperformance
05.2016 - 08.2017
- Handling queries on email from Customers
- Customer base – US, Client - Uber
- End-to-end resolution of queries, requests and ad-hoc issues
- Rightly assessing the queries in case of escalation and discussing with the floor managers/team leads accordingly to resolve
Education
10th - PCM
UP Board
LUCKNOW03-2012
12th - PCM
UP Board
LUCKNOW04-2014
B.com - Accounting
Avadh University
05-2017
Skills
Customer service
Relationship building
Product promotions
Sales strategy
Business development and planning
Sales planning
Decision-making
Product knowledge
Goals and performance
Objection handling
Closing techniques
Personal Information
- Father's Name: Mr. Ram Narayan Tripathi
- Mother Name: Mrs. Sheela Tripathi
Address - 554 Kha/108 Visheshwar nagar alambagh lucknow
Disclaimer
I hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.
Hobbies
Travel can be a powerful way to expand your mind, discover new cultures, and create lasting memories, offering a chance to step outside your comfort zone and experience the world.
Timeline
Sales Executive
PRESTIGE HOLIDAY LLP
09.2022 - 03.2025
Process Developer
Genpact
04.2019 - 12.2020
Senior Customer Service Associate
Tata Consultancy Services
08.2017 - 03.2019
Customer Care Representative
Teleperformance
05.2016 - 08.2017
10th - PCM
UP Board
12th - PCM
UP Board
B.com - Accounting
Avadh University