Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Adarsh V

Subject Matter Expert

Summary

A dynamic and highly knowledgeable Subject Matter Expert (SME) with more than 4 years of hands-on experience in client support desk, combining deep technical expertise with strong leadership capabilities. Proven track record of driving high-performance teams, mentoring and developing talent, and delivering innovative solutions that align with business goals. Adept at translating complex concepts into actionable strategies, ensuring effective communication across departments. Excellent at managing cross-functional collaboration, resolving challenges, and fostering a positive team culture. Eager to leverage expertise and leadership skills to inspire, guide, and empower teams to achieve success in a Team Leader role.

Overview

5
5
years of professional experience
1
1
Certification
4
4
Languages

Work History

Subject Matter Expert (SME)

Cognizant Technologies Solutions
08.2023 - Current

Working for YouTube Music as a music expert to support musical artists on a global level.

Senior Process Executive (SPE)

Cognizant Technologies Solutions
09.2022 - 09.2023

Worked as a Proactive Partner Manager for YouTube, where we support the creators by researching their channels, looking at the analytics, and also pitching certain YouTube features to improve channel analytics growth through a Google Meet.

Customer Service Executive, Tier 3 Apple Payments

Teleperformance
11.2020 - 09.2022

I worked for Apple Payments (UK, Dubai, and India), where my roles include solving tax, invoice, VAT, and refund-related issues, as well as document verification.

Education

Master of Science - Chemistry

Central University of Karnataka
Gulbarga, India
04.2001 -

Bachelor of Science - Chemistry

Govt Victoria College
Palakkad, India
04.2001 -

Skills

User interface (UI) design

Certification

Certified UI/UX Designer, Techmindz - Nov 2024 - June 2025

Software

Figma

DaVinci Resolve

Canva

Adobe Premiere Pro

Visual Studio Code

Timeline

Subject Matter Expert (SME)

Cognizant Technologies Solutions
08.2023 - Current

Senior Process Executive (SPE)

Cognizant Technologies Solutions
09.2022 - 09.2023

Customer Service Executive, Tier 3 Apple Payments

Teleperformance
11.2020 - 09.2022

Master of Science - Chemistry

Central University of Karnataka
04.2001 -

Bachelor of Science - Chemistry

Govt Victoria College
04.2001 -

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Adarsh VSubject Matter Expert