Involved in end-to-end firewall migration from FortiGate to Palo Alto Networks for critical infrastructure environments
Configured firewalls from scratch, including security policies, NAT rules, IPSec/SSL VPNs, and High Availability (HA). Managed and maintained firewall infrastructure using Panorma, FortiManager and FortiAnalayzer
Performed incident troubleshooting, and real-time issue resolution during on-call support sessions. Collaborated with cross-functional teams to resolve network and security issues, ensuring minimal downtime. Coordinated with the network team for technical documentation, migration plans, and configuration runbooks.
Conducted pre/post migration validation to ensure smooth cutovers and policy consistency
Iopex Technologies Pvt Ltd
Gurgaon
L3 Technical Support Engineer - Palo Alto TAC
07.2022 - 06.2025
Job overview
L3 : VM & Cloud Specialization : Handled deployment & troubleshooting on Palo Alto VM-Series NGFWs across Private and Public Cloud. Diagnosed issues like SKU upgrades, disk failures, Auto scaling, high availability, Panorama redeployment. Providing Global Customer support in resolving escalated issues.
L2: Configure, troubleshoot, and resolve issues related to NextGen Firewalls with advanced features such as L7 inspection, URL filtering, App ID, Global Protect, threat prevention, IPsec VPN, SSL decryption, high availability, User ID, zone protection, DoS protection and Panorama
L1: Diagnose traffic-related issues, remediate vulnerabilities, debug, perform flow basics, and analyze tech support files
Education
Raj Kumar Goel Of Institute Of Technology And Management
Bachelor Of Technology (B.Tech) from Computer Science & Engineering
01.2022
University Overview
GPA: 70%
Mother India Public School
Senior Secondary (XII) & Secondary (X) from Science