Adarsh Kumar Mishra
Gorakhpur
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
5
5
years of professional experience
Work History
Assistant Manager
OFBusiness Limited
Lucknow
09.2023 - 06.2024
- Identified potential buyers through cold calling, networking events, referrals.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
- Maintained accurate records of all client interactions within the company's CRM system.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Documented all relevant information related to purchases, such as prices, quantities ordered, delivery dates, into an organized system.
- Evaluated current processes for effectiveness and identified areas for improvement.
Key Account Manager
OFBusiness Limited
Jaipur
11.2022 - 08.2023
- Established strong relationships with clients through regular communication and follow-up activities.
- Utilized sales data and client feedback to improve organizational strategies.
- Provided account information and answered customer inquiries in a timely manner.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Prepared daily activity reports for management review.
Executive - Client Servicing
Indiamart Intermesh Limited
New Delhi
01.2022 - 11.2022
- Provided technical support and troubleshooting assistance to customers.
- Identified opportunities for cross selling additional services or products.
- Conducted post-meeting evaluations to gather feedback and identify areas for improvement.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Consultant
Urban Company Limited
New Delhi
01.2019 - 03.2020
- Analyzed customer needs and identified solutions to meet their requirements.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Maintained accurate records of all sales activities in the CRM system.
- Advised customers on best practices when using company products or services.
- Participated in regular training sessions on new products, services, and industry trends.
Education
MBA -
Institute of Co-operative and Corporate Management
Lucknow, India06-2022
Bachelor of Science - Mathematics
St. ANDREWS COLLEGE GORAKHPUR
Gorakhpur 07-2020
Skills
- Cold-calling
- Data Analysis
- Revenue Generation
- Customer Retention
- Customer Service
- Credit analysis
- Account Maintenance
- Financial Services
- Procurement knowledge
- Supply Chain Coordination
- Negotiation and communication
- SAP
- MS Office
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Assistant Manager
OFBusiness Limited
09.2023 - 06.2024
Key Account Manager
OFBusiness Limited
11.2022 - 08.2023
Executive - Client Servicing
Indiamart Intermesh Limited
01.2022 - 11.2022
Sales Consultant
Urban Company Limited
01.2019 - 03.2020
MBA -
Institute of Co-operative and Corporate Management
Bachelor of Science - Mathematics
St. ANDREWS COLLEGE GORAKHPUR
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