Wilsa Gaikwad

· Currently handling a team of 5 to 7 member in the US Shift.

· Proper calling data assigning to our associate and track all the records of associates calls.

· Daily work analysis & report management and managing Roster of my team as per shift time.

· Resolved customer service issues using company processes and policies and provided updates to customers.

· Auditing the ticket which my agent worked upon.

· Finding out the errors Team meet every with my agents before the shift starts.

• Resolved problems, improved operations and provided exceptional service.
• Developed team communications and information for meetings.
• Participated in team-building activities to enhance working relationships.
• Onboarded new temps by entering employee information into systems.

• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Worked with colleagues to create prototypes of new designs and training materials.
• Initiated timely response to emails, voicemails and written correspondence.

• Used coordination and planning skills to achieve results according to schedule.
• Drove operational improvements which resulted in savings and improved profit margins.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Improved operations through consistent hard work and dedication.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.