Addar Ayyub Ali
Assistant Manager
New Delhi
Summary
Dynamic professional with a proven track record at Kotak Mahindra Bank, excelling in operations management and customer service. Adept at problem-solving and driving sales growth, I foster strong client relationships and enhance satisfaction through effective communication. Recognized for achieving revenue targets and maintaining a positive work environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Kotak Mahindra Bank
09.2024 - 10.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Experienced in engaging customers, understanding their requirements, and driving sales through clear communication and service excellence.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed over 60-70 calls per day
Customer Support Specialist
Cogent E Services
12.2022 - 08.2024
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Results-driven sales professional with proven success in building client relationships, meeting revenue targets up to 100% and delivering exceptional customer service.
Education
Bachelor of Arts - Humanities
University of Delhi
New Delhi, India 04.2001 -
Skills
Operations management
Timeline
Assistant Manager
Kotak Mahindra Bank
09.2024 - 10.2025
Customer Support Specialist
Cogent E Services
12.2022 - 08.2024
Bachelor of Arts - Humanities
University of Delhi
04.2001 -