Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Hi, I’m

ADEEB AFAQUE

PROFESSIONAL PROFILE
Gurgaon,HR
ADEEB AFAQUE

Work Preference

Job Search Status

Networking only

Desired Job Title

Data AnalystBusiness AnalystOperations AnalystFinancial Analyst

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Hyderabad, TGNoida, UPGreater Noida, UPGurgaon, HRBengaluru, KA
Open to relocation: Yes

Salary Range

1100000/yr - 1800000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave

Summary

Dynamic and result-oriented professional with 8.5 years of experience in high-stakes operations, customer retention, and business analysis. Currently serving as a Retention Analyst at American Express, I leverage a unique blend of human-centric strategy and technical proficiency to drive significant "Save Rate" results. I am deeply committed to continuous upskilling, recently completing the Project Management Programme at IIT Delhi and obtaining specialized certifications in Generative AI, Tableau, and AI-Powered Business Analysis. By bridging the gap between operational excellence and data-driven insights, I specialize in transforming complex customer feedback into actionable process improvements and enhanced user experiences.

Overview

11
years of professional experience
11
Certifications

Work History

American Express

Retention Analyst
12.2017 - Current

Job overview

  • Customer Retention Strategy: Execute 'Save a Card Member' strategies, analyzing customer spending patterns to recommend tailored, benefit-based solutions.
  • Data-Driven Feedback Loop: Utilize card member feedback and account analytics to draft process enhancements and share actionable strategic insights with management.
  • Process Improvement & Strategy: Monitor competitor credit and charge products to propose new benefit add-ons, maximizing customer retention and lifetime value.
  • High Performance: Consistently recognized as a top performer for maintaining exceptional 'Save Rate' and customer satisfaction metrics.
  • Team Mentorship: Lead the onboarding and mentoring of new team members, ensuring operational adherence to strict compliance policies and procedures.

Concentrix Daksh India

Practitioner
07.2016 - 12.2017

Job overview

  • Complex Problem Resolution: Addressed challenging customer inquiries through diligent root-cause research, optimization, and problem-solving.
  • SLA & Policy Compliance: Maintained comprehensive working knowledge of internal procedures to optimize First Contact Resolution (FCR).
  • Peer Mentorship: Mentored new hires post-classroom training to ease transition into live production environments.

Crystal Academy

HR Trainee
09.2015 - 03.2016

Job overview

  • Recruitment Operations: Formulated and implemented progressive recruitment strategies to meet immediate and projected staffing demands.
  • HR Documentation: Maintained critical employee records, organizational charts, handbook updates, and performance evaluations.
  • Staffing Reporting: Prepared detailed data reports on employment trends and personnel metrics for leadership review.

Education

Utkal University
Bhubaneshwar, Odisha

Bachelor in Computer Applications (BCA) from Computer Science

University Overview

Skills

Data visualization with Tableau

SQL data analysis

Proficient in advanced MS Excel

Proficient in Google Analytics

Power BI fundamentals

Customer engagement strategy

Data-driven decision making

Agile & Traditional Project Management

Insightful data presentation

Service level agreement management

Competitor Intelligence

Escalation Management

Cross-functional Collaboration

Mentoring & Coaching

Problem-solving skills

Certification

Project Management Programme, Indian Institute of Technology (IIT) Delhi, 2025-04-01, 2025-10-01

Timeline

Retention Analyst
American Express
12.2017 - Current
Practitioner
Concentrix Daksh India
07.2016 - 12.2017
HR Trainee
Crystal Academy
09.2015 - 03.2016
Utkal University
Bachelor in Computer Applications (BCA) from Computer Science

Awards

Awards
  • Top Performer of the Month, Recognized for outstanding 'Save Rate' records at American Express
  • CEN Reward Blue Award, Awarded for operational excellence in the Save a Cardmember [SAC] project

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